** *Our services impact EVERY Montanan!* *_MISSION STATEMENT _** * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Director's Office Division provides support for the Director and department employees relating to tax policy, legal, human resources, training, communications, taxpayer assistance, dispute resolution, call center, accounting, budgeting, asset management, and facilities and purchasing. *What We Can Offer You* The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes*/9.17/*%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information athttps://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. *__* *_DUTIES_* *Job Overview:* This position resides in theDirector's Office DivisionofDepartment of Revenue.Duties include overseeingandmonitoringthecallcenter to ensure accuracy, efficiency, and completeness based on customer service performance standards.This position is responsible for planning and implementing unit projects and programs to align with theneeds,goals,andobjectives ofthebureau,division,anddepartment.Thepositionreports to Communications Director and directly supervises assigned staff. * * *Staff, Leadership and Management**:*** · Upholdandpromotethedepartment’scommitmenttocustomerservice. · Createandmaintainaqualityworkenvironmentforallemployees. · Hire,train,motivate,direct,andevaluatestaff. · Initiateandproperlyexecutestaffdisciplinaryandcorrectiveactionplansinatimelymanner. · Maintainanatmosphereofsafetywithineachworklocation. · Ensurestaffadheretorules,policies,procedures,collectivebargainingagreements,andindustry and agency standards. · Serveasaninstructorforstaff inthemethodsandtechniquesofbusinessprocesses,procedures required, and for accurate collection of information. · Providetechnicalassistanceandtrainingtoensurenewprocesses,policies,rulesandlegislation are properly implemented. / / /Knowledge of:/ · Computersanddatabasemanagementsystems(i.e.GenTax12) · Generalmanagementpracticesincludingstrategicplanning · Principlesandmethodsofworkplanning · Performancemanagementincludingsettinggoals,objectives,andmeasures · Qualityassurancemethods · Organizationaldevelopment · Governmentalorganizationalstructure,accounting,andStateandfederalfundingrequirements · Legislativeandadministrativeruleprocessesandguidelines · Compliancerequirementsandpractices · Customerservicestandards · Agencypolicies,procedures,guidelines,andemploymentlaw · GISsystemsandlocalcountysystems · Operationalandprogramplanning · Supervisoryprinciplesandpractices · Projectmanagement · Recordsmanagement / / /Skills in:/ · Researchandanalysis · Accuracyandattentiontodetail · Conflictresolution · Microsoftprogramsandotherdatabaseapplications · Written,verbal,andinterpersonalcommunication · Datacollection,analysis,andreportingtechniques · Businesscommunications / / *You would be a great fit for this position if you have:* * Demonstrate self-motivation// * Follow instructions// * Provide timely, customer service// * Handling multiple priorities under deadlines// To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. **This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858) *(All computer systems and tax guidelines will be trained on the job.)* *__* *_Working Conditions_* * Work hours may exceed 40 hours from time to time, including weekends. * Office environment. * Lifting is infrequent, less than 15 pounds. * Some travel may be required, must have a valid driver’s license. *_REMOTE/TELEWORK:_*This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. *__* *_Training Assignment:_* This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. *__* *_HOW TO APPLY_* To be considered for this position, via the “Apply Online” button located on this posting. Be sure to mark your resume and cover letter as “relevant” in the attached application materials. Applications without resumes and cover letters will not be considered. *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. * * Successful applicants are required to successfully pass DOR tax and background check(s).*__* *_EDUCATION / EXPERIENCE_* The above competencies are typically acquired through a combination of education and experience equivalent to: · Bachelor’sdegreeinbusinessadministration,publicadministration,orcloselyrelatedfield;and · Workexperienceshouldincludefouryearsofjob-relatedexperienceincludingtwoyearsof supervision, management, leadership · Workexperienceshouldincludeaworkingknowledgeofvarioustaxtypesandcustomerservicestandards. · Othercombinationsofeducationandexperiencewillbeevaluatedonanindividualbasis. **Title:** *Citizens Services Unit Manager* **Location:** *Helena* **Requisition ID:** *25140707*