Childline Supervisor Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4672696) Apply  Childline Supervisor Salary $58,035.00 - $88,235.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2024-91039-40020 Department Department of Human Services Division HS Div Op Opening Date 09/27/2024 Closing Date 10/10/2024 11:59 PM Eastern Job Code 40020 Position Number 50389413 Union SEIU Local 668 Bargaining Unit F5 Pay Group ST07 Bureau / Division Code 00211622 Bureau / Division Human Services Division of Operations Worksite Address 2525 North 7th Street City Harrisburg, Pennsylvania Zip Code 17110 Contact Name Heather McCarty Contact Phone 223.231.9904 Contact Email hemccarty@pa.gov + Description + Benefits + Questions THE POSITION Are you seeking a fulfilling career that positively impacts children's lives? If so, consider joining the Office of Children, Youth and Families team! As part of our supervisory team, you will connect with a diverse network dedicated to empowering families across Pennsylvania, ensuring children grow up in safe, nurturing, and healthy settings. Apply now for this enriching opportunity to not only enjoy a rewarding career but also to foster your professional growth and development. DESCRIPTION OF WORK In this position, you will oversee ChildLine Caseworkers who handle referrals regarding suspected child abuse and neglect from both mandated and non-mandated reporters, ensuring appropriate referrals to county children and youth agencies (CYA) and/or law enforcement for investigation. You will establish performance standards and expectations by evaluating employee performance, promoting staff development, and acknowledging accomplishments. Furthermore, you will provide constructive feedback, offer coaching, and enforce disciplinary actions when necessary. Your responsibilities will include guiding, directing, and motivating staff while fostering values such as collaboration, inclusivity, expertise, cost-effectiveness, initiative, creativity, customer service, reliability, ethical conduct, dedication, and efficient use of personnel and technology. You will apply the Child Protective Services Law (CPSL) along with relevant regulations and administrative policies to make informed decisions. It is crucial to maintain adequate staffing levels to manage the daily operations of ChildLine. You will also communicate essential information to staff, including updates on policies, procedural changes, and management expectations, while assisting in the development, recommendation, and enforcement of new or revised policies, procedures, work enhancements, and quality assurance measures. In this essential position, you will support a critical business function and when there is a declaration of an office closing, emergency or disaster, you may be required to participate/assist in those functions to aid the business continuity process. As such, you may be required to remain at or report to work at headquarters or an alternate site and be available or reachable by telephone during the recovery process. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50389413) . Work Schedule and Additional Information: + FREE parking + Full-time employment + Work hours are 12:00 AM to 8:00 AM, Monday - Friday, with a 30-minute lunch. + Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days a week, in addition, you will be expected to travel to the office with or without advanced notice. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Four years of paraprofessional experience in human services or social services work, and one year of professional experience in the development, implementation, or evaluation of a human services or social services program. or + One year of experience as a ChildLine Caseworker (commonwealth title); or + One year of professional experience in the development, implementation, or evaluation of a human services or social services program, and a bachelor’s degree; or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Legal Requirements: + This position falls under the provisions of the Child Protective Services Law. + Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Childline Caseworker for one or more years, full-time? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.] 03 How much full-time professional experience do you possess in the development, implementation, or evaluation of a human services or social services program? + 1 year or more + Less than 1 year + None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much full-time paraprofessional experience do you possess in human services or social services? + 4 years or more + 3 but less than 4 years + 2 but less than 3 years + 1 but less than 2 years + Less than 1 year + None 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 How many semester credits of undergraduate college coursework have you completed in public health, or the social or behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. + 120 credits or more + 90 but less than 120 credits + 60 but less than 90 credits + 30 but less than 60 credits + Less than 30 credits + None 08 How many semester credits of graduate coursework have you completed in public health, or the social or behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. + 30 credits or more + Less than 30 credits + None 09 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 10 WORK BEHAVIOR 1 – TECHNICAL ASSISTANCE Provide technical assistance to staff and other agency personnel regarding child protective services legislation, policies, and procedures. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience providing technical assistance to staff AND external parties regarding child protective services legislation, policies, or procedures. + B. I have experience providing technical assistance to staff regarding child protective services legislation, policies, or procedures. + C. I have experience providing technical assistance NOT related to child protective services legislation, policies, or procedures. + D. I have successfully completed college-level coursework related to public speaking or communication. + E. I have NO experience or training related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience providing technical assistance. + The topic of the information provided and to whom. + The actual duties you performed and level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 13 WORK BEHAVIOR 2 – SUPERVISION Perform the full range of supervisory duties. This includes assigning work; ensuring adequate staffing to handle workload; monitoring time and attendance; establishing priorities, performance standards, and expectations for completion of work; reviewing employee performance; interviewing prospective employees and recommending selection; providing guidance to staff on complex problems; disciplining employees; approving/denying leave requests; and identifying training needs and providing training to staff. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience performing supervisory duties which included assigning work; ensuring adequate staffing; establishing priorities and expectations; reviewing employee performance; and providing training to staff. + B. I have experience as a lead worker which included being a primary contact and providing mentorship or support to staff. + C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting. + D. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your duties as a supervisor (reviewing employee performance, providing training, etc.). + Your duties as a lead worker. + Your specific responsibilities. 15 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University/Training Source + Course Title + Credits/Clock Hours 16 WORK BEHAVIOR 3 – WRITTEN COMMUNICATION Gather and compile information from reports of suspected child abuse and neglect to write responses to questions and concerns from professionals and the public. Create and update documents and materials to enhance public awareness of child abuse and neglect. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience gathering and compiling information to write responses to questions or concerns OR writing and updating documents or materials which provide information to others. I had the final responsibility for the completed product. + B. I have experience gathering and compiling information to draft responses to questions or concerns OR updating documents or materials which provide information to others. Someone else had the final responsibility for the completed product. + C. I have successfully completed college-level coursework related to business writing, English composition, or journalism. + D. I have NO experience or training related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience gathering and compiling information for responses. + Your experience writing or updating documents and materials. + The actual duties you performed and level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 19 WORK BEHAVIOR 4 – DEVELOP AND IMPLEMENT POLICIES Develop and implement agency administrative and programmatic policies, procedures, and objectives to ensure compliance with the Child Protective Services Law (CPSL) and support the agency's strategic goals. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience developing and implementing administrative and programmatic policies, procedures, or objectives. + B. I have experience implementing administrative and programmatic policies, procedures, or objectives. I did NOT develop these policies, procedures, or objectives. + C. I have successfully completed college-level coursework related to policy development or policy implementation. + D. I have NO experience or training related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience developing or implementing policies, procedures, or objectives. + The actual duties you performed and level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov