With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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A Chief Steward oversees and directs all aspects of stewarding operation under the general guidance and supervision of the Executive Chef within the established policies and procedures of Hilton. He / she directs the efforts and activities in the stewarding section to ensure quality standard of cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained at all times, leading to guest satisfaction, employee satisfaction and profit for the hotel. 

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What will I be doing? 

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As the Chief Steward, you will be responsible for performing the following tasks to the highest standards: 

\n\n\n\tMaintain high customer service focus with customers in mind. \n\tHave a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues. \n\tResponsible for guiding Steward Supervisors and Stewards in their jobs. \n\tControl and analyze cleanliness standard for kitchen areas, banquet rooms (back of the house), equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss. \n\tResponsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action. \n\tKeep up to date with new cleaning supplies, equipment, trends and systems in stewarding. \n\tAssist the stewards during operations. \n\tResponsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment. \n\tEnsure all cleaning supplies and equipment are sufficiently stocked. \n\tMaintain and update the steward operating manual, chemical charts and cleaning chart for the team’s reference. \n\tPrepare and monitor the requisition of all chemicals and equipment. \n\tReport all accidents and incidents. \n\tConduct and prepare the monthly operating equipment inventory. \n\tReport and monitor the breakage and loss report for operating equipment. \n\tPrepare purchase requisition for operating equipment and cleaning supplies. \n\tCoordinate with the Engineering department for the preventive maintenance system for exhaust, drainage, burners, fryers, refrigerators, freezers and other major equipment. \n\tInspect all stewarding supplies and equipment received, according to the established specification. \n\tEnsure that the level of sanitation in all areas of the kitchen, canteen, and storerooms are up to sanitation standards. \n\tCheck daily that all kitchen equipment and cleaning equipment are in safe and good working condition. \n\tUpdate and review cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times. \n\tGives direction and check set-up of buffet set in the outlet and banquet functions. \n\tProvide active supervision during the implementation of cleaning schedules. \n\tMonitor the daily, weekly and monthly banquet functions, outlet promotions and activities, to plan for provision of equipment and manpower. \n\tAcquire contact from various hotels in the city to secure additional equipment for big functions and events. \n\tKnowledgeable on fire safety and security procedures in relation to stewarding operations. \n\tKnowledgeable of all job description in stewarding section and capable of performing the tasks as required. \n\tCheck and maintain the sanitation level of the garbage room, both wet and dry. \n\tCoordinate with Finance and Security in processing disposal sales. \n\tActively seek verbal feedback from customers and team members during service period. \n\tAssist in the restaurant and bar during busy days or special events. \n\tKnowledgeable of departmental standards and able to explain the standards to team members. \n\tAssess team members’ performance against departmental standards. \n\tDescribe, assign and delegate duties and authority for stewarding operations. \n\tPlan ahead and ensure adequate resources are available. \n\tEnsure shifts are reviewed, handovers and briefings are carried out. \n\tEstablish good communication and teamwork within the kitchen team and others. \n\tKeep the team up to date about departmental, hotel, company activities, special events and restaurant promotions through regular communication meetings and memos. \n\tAssist with selecting, training, coaching and developing team members to meet current and future needs of the department and the hotel. \n\tEnsure the health, safety and well-being of customers and all team members. \n\tThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice. \n\tCarry out any other reasonable duties and responsibilities as assigned. \n

What are we looking for? 

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A Chief Steward serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\n\n\tHigh School diploma or equivalent. \n\tMinimum of 5 years working experience in a 5-star category hotel. \n\tAt least 1 year of Assistant Chief Steward experience in an international brand hotel.  \n\tPossess a valid health certificate. \n\tAble to train and motivate team members. \n\tAble to set priorities and complete tasks efficiently. \n\tWork well in stressful situations, remain calm under pressure and able to solve problems. \n\tAble to work in a moist, hot and sometimes loud environment. \n\tGuide and direct the Stewarding team to perform at their best level in terms of quality, hygiene and profitability. \n\tFlexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you. \n\tMaintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. \n\tApproach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. \n\tProficient in Microsoft Word and Excel. \n\tKnowledgeable in HACCP.  \n\tGood command in English, both verbal and written to meet business needs, preferred. \n\tWorking experience within Hilton Group, advantageous. \n\n\n

 

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!