JOB SUMMARY:

The Chief Operating Officer (COO) will oversee all programs and operations, ensuring seamless integration and maximizing impact. As a key member of the Executive Leadership Team, the COO will report directly to the Chief Executive Officer (CEO) and play a pivotal role in advancing and shaping the strategic direction and growth of ICL. The COO will collaborate closely with the CEO and the Executive Team to formulate and execute long-term strategic goals. They will be responsible for ensuring the effective and efficient delivery of services, driving ICL’s mission to enhance mental health and well-being for the communities and clients it serve.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

1. Provide overall supervision, leadership and direction to ICL programs.

 Collaborate with executive team to ensure communication, coordination, and active support between administrative and programmatic functions. Lead, develop, and mentor a diverse team of staff, promoting a culture of collaboration and continuous improvement. Focus on skill-building initiatives, by providing on-going professional development opportunities to enhance staff competencies and career growth. Identify opportunities for growth, innovation, and improvement in delivery of services. Identify and improve policy, process, and systems barriers to DEI to plan for innovative, sustainable, and integrated programing. Ensure the implementation and adherence to trauma informed and person-centered care principles, emphasizing quality and compassionate service as foundational pillars of ICL operations and success. Promote internal collaborative relationships, and external partnerships. Monitor industry trends and adapt strategies to maintain organizational relevance and effectiveness.

2. Strategic Growth

Partner with the CEO to lead the strategic expansion of programs, identifying opportunities for growth that align with evolving client needs. Collaborate closely with the CEO to develop and execute comprehensive growth strategies, ensuring alignment with ICLs mission, values, and vision. Utilize data driven insights and stakeholder feedback to inform program enhancements and innovations, ensuring the highest standards of service and quality care. Champion a culture of continuous quality and improvement, encouraging cross functional teamwork and innovative thinking to drive strategies forward.

3. Provide program oversight and evaluation.

Oversee program operations including strategic and annual planning, budget oversight, and whole person health care model and quality. Develop, implement, integrate, and assess programs to ensure they are delivering on mission and are aligned with strategic goals, objectives, and priorities. Operate with a solutions-oriented mindset and identify opportunities to increase both efficiencies and outputs, value-based performance, and measurable impact.  Create best operating practices among programs that effectively meet clients’, teams’, and organizational needs. Adapt a data-driven philosophy, to analyze, synthesize, compile complex data, and communicate opportunities and challenges clearly and transparently.

4. Oversee program integration.

Active use of data to continually drive integration focusing on outcomes through behavioral healthcare, social determinants of health, and housing. Navigate the complex matrix of programs with the intent to integrate with a holistic approach and drive results with gravitas, sound judgement, and integrity.  Identify trends, innovate solutions, and find efficiencies and integrations within a diverse program portfolio. Successfully integrate programs across organizational divisions and find efficiencies and solutions to drive intra-agency partnerships and alliances.

5. Responsible for managing external relations and fostering strategic partnerships.

Build networks, beneficial partnerships, and coalitions with the broader community, government agencies and entities, funders, and external partners. Develop relationships with Managed Care organizations to position ICL to thrive in a value-based environment. Serve as a steward of culture and partner with Chief Development & External Affairs Officer regarding fundraising activities, grant applications, and donor relations to increase ICL brand awareness and support financial goals. Leverage relationships to amplify the organization’s impact.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Adhere to, foster, and promote ICL’s values of ethical integrity, compassion, equity and inclusion, accountability, quality, growth, and mastery. Highly qualified behavioral healthcare leader advancing integration and innovation in behavioral healthcare, primary healthcare, and housing. Experience running programs, assessments, integration, and quality improvement to yield create greater impact with client focused results. Monitor industry trends and translate into measurable action with a keen focus on change management and sustainability. Ability to use metrics and KPIs to monitor performance and drive decision making. Operational experience within integrated services, care coordination, clinics/treatment, supportive housing, treatment apartment program, and shelters. Leadership style built on establishing trusting relationships, credibility, and accountability to facilitate excellence and high performing teams. Outstanding verbal and written communication abilities. Able to generate excitement, enthusiasm, and commitment – helping others obtain a clear picture. Ability to manage complexity and accurately analyze situations. Acquires data from multiple and diverse sources when solving problems and uncovers root causes. Evaluates risks and benefits of different solution options. Experience with Electronic Health Records and using data to treat the whole client through an integrated process.  Ensures Accountability. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results.

QUALIFICATIONS AND EXPERIENCE:

LCSW not required, but preferred. Bachelor’s Degree required; Master’s Degree in business, healthcare administration or similar (LCSW, MBA, MHA, MPH) preferred. A proven track record with 10 plus years of nonprofit executive management or related experience with content expertise in the behavioral health field, housing, and shelters.