Company Overview  

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

We are seeking a dynamic and detail-oriented Chief of Staff to support our Customer Experience Operations team. The Chief of Staff will serve as a strategic advisor to the GVP, manage day-to-day operations, and ensure efficient communication across the organization. The ideal candidate will possess exceptional leadership skills, strategic thinking, and a strong ability to manage multiple priorities

Key Responsibilities:
• Assist in developing and implementing strategic initiatives and business plans for Customer Experience Operations.
• Oversee daily operations and ensure alignment with organizational goals.
• Lead and coordinate major projects and initiatives, ensuring timely completion and adherence to objectives.
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Act as the primary liaison between the GVP and internal/external stakeholders, facilitating effective communication and information flow.
• Ensure consistency operationally across teams.
• Manage and conduct regular cadence and follow-ups.
• Customer situation management and follow-up.
• Provide transparency on the overall operational actions to all stakeholders.
• Data analysis for business anticipation and proactive actions plans.
• Facilitate meetings and alignment.
• Executive support managing calendar, preparing meeting agendas, coordinating travel arrangements, and ensuring they are well-informed on critical issues.
• Taking on ad-hoc special projects as needed, such as conducting market research, developing new business models, or managing crisis.
• Handle sensitive information with the utmost discretion and maintain confidentiality at all times.

Basic Qualifications:
• 8+ years of experience in a relevant business or management role with a track record of supporting executive leadership
• Experienced in managing transformational projects and operational initiatives
• Project management skills, with the ability to oversee complex projects or strategic initiatives from start to finish.
• Located in EST / CST or ability to support EST
• Ability to travel up to 50% as needed

Preferred Qualifications:
• Strong leadership and interpersonal skills
• Knowledge of HR Solutions preferred
• Excellent verbal and written communication abilities, with a strong focus on interdepartmental communication
• Exceptional organizational and multitasking skills
• Experience planning and leading strategic initiatives
• Ability to work effectively under pressure and meet deadlines
• Experience in a fast-paced, high-growth environment
• Strong business acumen
• Cultural awareness and change management agent

#LI-REMOTE

Where we’re going  

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer     

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.       

View The EEO Know Your Rights poster and its supplement.       

View the Pay Transparency Nondiscrimination Provision      

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $99,800 to $143,450, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers