Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job DescriptionSupervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirementsProvides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guestsRecommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)Ensures the lobby is always kept in an orderly fashion Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movementsEnsures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficientlyHandle problems associated with guests and liaised with department heads or executive management in the absence of the Director of OperationsMaintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through on-the-job trainingEnsures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needsConducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceEnsures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand. 

QualificationsStrong Concierge and Front Office skills and knowledge.Minimum 2 years at a management level of a luxury hotel.Possesses good computer and property management system skills.Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.Outstanding guest relations skills.Able to work a flexible schedule, including weekends and holidays