Chief, Consumer & Business Affairs Representative, Emergency Appointment Homelessness Print (https://www.governmentjobs.com/careers/lacounty/jobs/newprint/4502254) Apply  Chief, Consumer & Business Affairs Representative, Emergency Appointment Homelessness Salary $110,637.12 - $172,063.44 Annually Location Los Angeles County, CA Job Type Full time Job Number CA1669I - EA Department CONSUMER AND BUSINESS AFFAIRS Opening Date 06/06/2024 + Description + Benefits + Questions Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY EXAM NUMBER: CA1669I - EA FIRST DAY OF FILING: Monday June 10, at 8:00 A.M. (PT) Closing Date: Continuous THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. The LA County Board of Supervisors recentlydeclared a local state of emergency for homelessness (https://file.lacounty.gov/SDSInter/bos/supdocs/176661.pdf?) , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Consumer and Business Affairs Housing and Tenant Protections Bureau is seeking qualified candidates to fill emergency Chief, Consumer and Business Affairs Representative vacancies related to the homelessness crisis. Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent positions to Chief, Consumer and Business Affairs Representative. Essential Job Functions Directs and administers existing and new programs related to Eviction Defense, Self-Help legal services, and Rental Housing Habitability + Provides the day-to-day coordination and monitoring of the Department’s housing and tenant protections legislative advocacy activities by tracking, analyzing, and developing legislation. + Directs and evaluates program activities related to housing legal services and habitability by tracking, data collection and research and reports program progress and outcomes, board directed programs and other initiatives. + Oversees quality control in the execution of programs and or initiatives and makes recommendations regarding the direction of the program. Stakeholder Engagement + Works in partnership with the Deputy Director to lead multi-partner/stakeholder workgroups to advance housing, access to justice, or commission related projects and initiatives. + Collaborates with Executive Leadership to achieve Department strategic plan objectives and improve program effectiveness and impact. + Serves as a point-of-contact for key partnerships including County departments, non-profit organizations, financial institutions, contractors and program that are engaged in efforts related to Housing & Tenant Protections including rental housing habitability, commission services, self-help legal services, and eviction defense. Requirements SELECTION REQUIREMENTS: OPTION 1 One year of experience at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with tenant protection, affordable housing, code enforcement or compliance, or consumer protection**. OPTION 2 One year of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on tenant protection, affordable housing, code enforcement or compliance, or consumer protection** issues to management of the Department of Consumer Affairs. OPTION 3 Three years paid or unpaid experience supervising others in connection with tenant protection, affordable housing, code enforcement or compliance, or consumer protection**. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. SPECIAL REQUIREMENT INFORMATION Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer and Business Affairs Supervisor*** *Experience at the level of Los Angeles County's class of Administrative Services Manager Iis defined as independently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature. **Consumer protection programs resolve consumer complaints through investigations, dispute settlement, mediation, or court procedures. ***Experience at the level of Los Angeles County's class ofConsumer and Business Affairs Supervisoris defined as supervises consumer affairs staff engaged in the delivery of department services to the public and provides administrative coordination for specialized consumer protection programs. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. ENDORSEMENT OF COUNTY QUALIFICATIONS: County employees who wish to meet the requirements using out-of-class experience must provide official documentation such as additional responsibility bonus, out-of-class bonus, temporary assignment bonus, or reclassification study from CEO Classification with your application at the time of filing or within (7) calendar days from application submission toAHsu@dcba.lacounty.gov. EXAM CONTENT Before the end of your initial assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. Additional Information APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission. Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements . COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail:AHsu@dcba.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1.Completing Your Application: a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2.Requirements on Job Posting: a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3.Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4.Change of Name or Address: To change personal information such as your name or address, log into your profile onwww.governmentjobs.comand make the necessary change. This can be done at any time. 5.Equal Employment Opportunity/Non-Discrimination Policy: a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential. Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website athttps://hr.lacounty.gov/. Additional resources may be listed on the job posting. Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at:https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/ Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at:http://file.lacounty.gov/SDSInter/dhr/070812\_PPG123.pdfandhttp://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_AC E_Resource_Guide.pdf (https://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_ACE\_Resource\_Guide.pdf) Background Check: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttps://career-pathfinder.hr.lacounty.gov/#/. Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the websitewww.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics. COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Updated February 2024 For detailed information, please clickhere (http://hr.lacounty.gov/benefits/) 01 The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the examination and asses desirable qualifications. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal. + I understand the above information and instructions. 02 Do you meet the requirements for Option I: One year of experience at the level of anAdministrative Services Manager I*or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with tenant protection, affordable housing, code enforcement or compliance, or consumer protection**. Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer and Business Affairs Supervisor*** *Experience at the level of Los Angeles County's class ofAdministrative Services Manager Iis defined as independently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature. **Consumer protection programs resolve consumer complaints through investigations, dispute settlement, mediation, or court procedures. ***Experience at the level of Los Angeles County's class ofConsumer and Business Affairs Supervisoris defined as supervises consumer affairs staff engaged in the delivery of department services to the public and provides administrative coordination for specialized consumer protection programs. + Yes + No 03 If you answered YES to the above question, please provide the following information: 1. Name of Organization(s) 2. Official Payroll Title(s) 3. Dates of Employment (Month/Year to Month/Year) 4. Number of Employees Supervised 5. Specific Duties Performed If you answered NO, please write "N/A". 04 Do you meet the requirements for Option 2: One year of experience as aConsumer and Business Affairs Specialistin the County of Los Angeles providing consultative services on tenant protection, affordable housing, code enforcement or compliance, or consumer protection* issues to management of the Department of Consumer Affairs. *Consumer protection programs resolve consumer complaints through investigations, dispute settlement, mediation, or court procedures. + Yes + No 05 If you answered YES to the above question, please provide the following information: 1. Name of Organization(s) 2. Official Payroll Title(s) 3. Dates of Employment (Month/Year to Month/Year) 4. Number of Employees Supervised 5. Specific Duties Performed If you answered NO, please write "N/A". 06 Do you meet the requirements for Option 3: Three years paid or unpaid experience supervising others in connection with tenant protection, affordable housing, code enforcement or compliance, or consumer protection*. *Consumer protection programs resolve consumer complaints through investigations, dispute settlement, mediation, or court procedures. + Yes + No 07 If you answered YES to the above question, please provide the following information: 1. Name of Organization(s) 2. Official Payroll Title(s) 3. Dates of Employment (Month/Year to Month/Year) 4. Number of Employees Supervised 5. Specific Duties Performed If you answered NO, please write "N/A". 08 Do you meet the requirements for Option 3: One year of the above experience must have been at a level which involved responsibility for the development and implementation of program policy. + Yes + No 09 If you answered YES to the above question, please provide the following information: 1. Name of Organization(s) 2. Official Payroll Title(s) 3. Dates of Employment (Month/Year to Month/Year) 4. Number of Employees Supervised 5. Specific Duties Performed If you answered NO, please write "N/A". 10 This position works directly in support of the County's response to homelessness. + I understand and am willing to perform all necessary work duties. Required Question Agency County of Los Angeles Address ****************** Los Angeles, California, 90010 Website http://hr.lacounty.gov Apply Please verify your email addressVerify Email