Are you passionate about AI and committed to driving innovative customer service solutions? We are seeking a forward-thinking Conversational AI Lead to join our Customer Support team. In this role, you will be instrumental in enhancing and maintaining our global chatbot platforms, focusing particularly on cognition and natural language understanding (NLU). You will lead the integration of generative AI (LLMs) into our chatbot conversations, ensuring our technology adapts and evolves to meet business and customer demands effectively.

What’s in it for you?

This pivotal role offers the opportunity to lead cutting-edge initiatives within the chatbot space, significantly impacting how we engage with customers and fulfil our service commitments. You will have the autonomy to shape the future of our chatbot interactions across global markets, enhancing customer experiences and operational efficiencies.