Job Description

Responsible for inbound telephonic communication.

Ensures quality of service exceeds clients' expectations.

Hello Future Channel Helpdesk Consultant

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Offer support services on digital platforms to retain clients and contribute to the expansion of the active customer base by providing efficient operational support while ensuring a positive customer experience.

• Build relationships and focus on customer experiences and derives satisfaction from interacting with others.

• Capably handle back-to-back phone calls and email inquiries escalated or referred by branches or clients.

• Understand the impact of significant incidents or service failures on the client and the bank.

• Understand, investigate, and resolve issues with client devices and systems remotely.

• Act as the primary support for all system issues related to commercial Online Banking and Merchant Services.

• Conduct training sessions with potential and existing customers to educate them about the online banking solutions available.

• Perform comprehensive system and platform testing on Online Banking Enterprise to ensure optimal functionality and successful implementation of product updates.

You will be an ideal candidate if you:

• Relevant 3-year Diploma in Business Administration, Information Technology, Management Systems or Computer Science

• 1-3 years relevant experience in a similar environment.

You will have access to:

• Opportunities to network and collaborate

• Challenging Working

• Opportunities to innovate

• Opportunities for career growth

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.

• Always doing the right thing – you fight for ethical conduct and transparency.

• Deeply Invested – Take initiative and be a leader in your own right

• Value differences – be inclusive, gracious, decent, and humble.

• Build trust not territory – you create a culture of sharing by unlocking our collective wisdom to achieve the best results.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.