Job Classification

Requisition: 134030

Division: Insurance Distribution 

Employment Equity Statement: Preference will be given to individuals from underrepresented groups.

 

Job Family

Sales and Service

Career Stream

Relationship Management

Leadership Pipeline

Manage Self: Professional (MSP)

Job Purpose

Enhancing operational efficiency and stakeholder engagement; aimed at driving the development, implementation, and continuous improvement of operational procedures within Stakeholder Management. By collaborating with various teams, the Enablement Specialist ensures that projects are meticulously tracked and that comprehensive reports are prepared for management review.

Job Responsibilities Drive and ensure development / implementation and review of operational procedures within the Stakeholder Management team. Work with the required teams to track projects and prepare reports / packs for Management. Oversee reporting / planning and implementation of: Service Standards  Retentions  Customer Experience Customer Journeys  Work with Portfolio Managers to assist with effectively tracking opportunities unlocked across stakeholders.  Coordinate and track governance deliverables across the Portfolios for Management.  Support efficiency and effectiveness in the business and the team: PI Planning for system enhancements  Change Management of new initiatives with SME's across cluster  Assist Head of Area with coordinating:  Team Assessments  Training implementation  Online assessments  Compiling DIVCO and Stakeholder monthly packs  Identify performance gaps withing the Stakeholder Management portfolios and suggest ways to close these gaps. Contribute to requirements analysis and report finding with proposed solutions.  Process design, development, and implementation. Management information. Drive and assist projects when required.                                                      Essential Qualifications - NQF Level Professional Qualifications/Honour’s Degree Preferred Qualification

RE 5 

Preferred Certifications

Process, Project, Scrum master, business and data analyst, Agile, Product Manager/Owner

Minimum Experience Level

3 - 5 years' experience in: 

Operations, relationship management  Projects and systems implementation  Product management Contract Management  Power Point  Power BI  Technical / Professional Knowledge Strategy planning and execution Product Knowledge Relevant system knowledge Change management Learning and development methodologies Agile Concepts Principles of financial management Governance, Risk and Controls Research and analytics Process management Principles Analytical and systems thinking ability to enable the application of client insights, market/competi Behavioural Competencies Establishing Strategic Direction Customer Focus Leading Change Inspiring Excellence Driving Innovation Influencing Business Savvy

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Please contact the Nedbank Recruiting Team at +27 860 555 566