Job Description

To partner with project teams, business heads and other impacted business users to create and implement any change that is customised according to specific project and Business Unit needsCompile a stakeholder list to ensure that all impacted users are identified and updated with all the relevant information required to ensure the projects successEnsure that the Business Unit Head and relevant impacted stakeholders are engagedIdentify and action the necessary activities for stakeholders if they are showing signs of resistance lack of interest or disengagementBuild and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomesInitiate meetings with key stakeholders to track progress manage expectations and ensure stakeholder requirements are deliveredPreserve relationships despite airing conflicting views and seek mutual gains when addressing conflictsAnticipate consequences and adapt problem solving based on continual feedbackAct speedily to resolve problems queries and complaintsAdapt communication styles to meet the needs of different audiencesObtain feedback to determine how effective the change is in being adopted and if the shift in accountability is occurring into normal business operationsInform Human Capital to identify, document and incorporate new or changed requirements into theperformance management systemsMeasure the success of the Change Management Plan by producing a close-out report including thelessons learned feedback from the project team and stakeholders etc., and adjust aspects of plan where applicableDefine the type of change required who is impacted and how by the business unit project or organisation and understand the business reasons for the changePartner with the Project Manager or Programme Manager upfront to understand and identify the change management expectation to address the project success factors, constraints and risksAssist the Project or Programme Manager with identifying and communicating the different roles andresponsibilities for the project team members or business usersCreate and present a change management approach to the Project Manager for approval which would specify at a high level the change management initiatives, plans and timelines required to address the changes impacting the business unitDraft a change management plan as prescribed by the business requirements present the plan to therelevant stakeholders for buy-in and sign-off, and include the approach for communication, stakeholders and trainingPrepare for resistance management and integrate with the master project plansNote the different projects impacting the same business unit to ensure all the changes affecting the same users are fully understoodReview the relevance of the plan and revisit its appropriateness throughout the project life cycleCreate and implement a communication plan for both projects and business which will convey facts and concepts related to the project to target specific audiences and relevant stakeholdersProvide ongoing feedback on the progress of the change plan to the Project Manager and stakeholders to ensure effective communication and alignment at all levelsDetermine the correct communication methodology amd mediums to establish and build rapport to ensure constant engagement regarding the changes with the audience from the start to the end of the projectCollate information for the preparation of communications to be sent to stakeholders either by the Project or Programme Manager, or BusinessReview the relevance of the plan and revisit its appropriateness throughout the project life cycleCompile an impact assessment or survey to understand if the environment, which includes people, processes and technology, is ready for the suggested change, and provide feedback on the outcomes to the relevant stakeholdersDetail the exact impact of the change on the business units functional areas teams etc which inform the activities required for the change plan and include who the changes impact and how the change will be managedAssess the different business units readiness for change to provide a clear view on the risks of non delivery of the project to the relevant stakeholders within the business unitsConsult SMEs or vendors to scope and create a training plan to ensure that the impacted users learn new behaviour or skills required for the project or initiativeEnsure the trainers are well prepared for the sessions and have a structured agendaCompile lists of which impacted users require training and the level of training requiredCompile or quality assure training material, follow up on the printing distribution of material and any updates requiredEnsure training session invites, attendance registers, and logistical set up for the sessions are doneDraft plans to assist project team members where impacted user involvement is required e.g., User Acceptance Testing, and ensure that communication and training to the users is well coordinatedEnsure training sessions and activities are executed according to planned timeframes with impacted usersReview relevance of plan and revisit appropriateness throughout the project life cycleEnsure impacted users are knowledgeable about which stakeholder to be contacted when necessaryDemonstrate pride in the organisations brand services and products by consistently delivering on the brands promiseFollow through to ensure that personal quality and productivity standards are consistently and accurately maintainedStay relevant and up to date with legislations and new developmentsMaintain a positive attitude and respond openly to feedbackHandle stress in ways that do not negatively impact othersPlan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standardsTake ownership of personal career development leveraging formal and informal opportunitiesRead situations and organisational realitiesSet aside personal agenda for the greater goodAct in an ethical transparent and morally defensible manner including highlighting unethical practicesShare debate and communicate learningsFlag and debate issues constructivelyPromote a friendly cooperative climate

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

10/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.