As part of People Shared Services which provides excellent service and employee experience for over 35,000 employees, the Change and Communications Consultant’s primary responsibility is to, plan, execute and evaluate the Change and Communication Plans for various HR projects and initiatives. In addition to this, when needed, support initiatives, including, but not limited to, employee engagement and talent management etc.  

Key Responsibilities:

Ensure effective and collaborative briefings with project leads and business stakeholders Compile and implement internal employee change and communication plans related to various HR initiatives and projects, according to our structured change management methodology  Prepare communication drafts e.g. Emails, User Guides and FAQ’s, tailored to the various stakeholder groups  Ensure content delivered/produced meets quality standards  Adhere to defined operating procedures Manage timelines with stakeholders to ensure communication is delivered per agreed timelines  Ensure the correct processes, operational execution and communication platforms are utilized, for the relevant stakeholder groups. Manage employee engagement and other initiatives to ensure effective implementation   Support and implement business processes, by interpreting and applying relevant policies and associated processes 

Qualifications and Experience:

Degree or equivalent Working understanding of HR operations   5 - 7 years working experience within an HR environment  1 - 3 years' experience working in a project delivery context advantageous  Change Management methodology course or accreditation (e.g. ADKAR) advantageous  2 - 3 years change and communication management experience advantageous Experience working with leaders/stakeholders at all levels in an organisation  Experience in project planning  Process facilitation experience 

Skills: 

Customer service / passionate about user employee experience  Excellent interpersonal skills Excellent communication and business writing skills  A dynamic and solution driven work approach with high service delivery  Ability to work in fast paced environments and manage multiple projects  Ability to analyse and interpret data  Ability to lead change  Ability to prioritise and manage group wide projects  Sound judgement and decision making  TFG Brand Ambassador  Influencing skills  A collaborative approach  A high level of attention to detail and accuracy  Ability to use different communication channels and tools 

Behaviours: 

Business Insight - applies market and business insights in order to drive organisational objectives Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Instills trust - inspires trust and gains the confidence of others by displaying honesty and integrity Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems Instills trust - inspires trust and gains the confidence of others by displaying honesty and integrity Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.