Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

This position oversees caregiver entry associates who are responsible for reviewing new hire packets for all caregivers (co-employment and FEA), working with the program office team to correct mistakes, and inputting the completed packets into our systems of record. They report all employee demographic and pay information, process pay selection information, and communicate with payroll coordinators and data entry teams to resolve any setup issues that could delay payment of services.

JOB DUTIES

Oversee day to day processing of all caregiver new hire packets Promote cohesiveness in the office environment Support day-to-day operations and client advocacy Collaborate with stakeholders regarding the delivery of services Comfortable with public speaking Effective written and verbal communication Oversee compliance with applicable legal requirements, standards, policies, and procedures Oversee advanced reporting Demonstrate dependability Demonstrate effective problem-solving and decision-making skills Exhibit computer efficiency Identify and implement process improvement efforts Oversee special projects Maintain necessary skills and knowledge to coordinate workflow Market services to referral sources Participate in, and assign, professional development and training activities Prioritize and multitask effectively Provide excellent customer service to internal and external clients Recruit, hire, train, and supervise employees Implement new processes and procedures to improve efficiency Troubleshoot and resolve issues with caregiver new hire packets Resolve escalated complaints from internal and external clients Other duties as assigned

QUALIFICATIONS

Associate’s Degree preferred 2-4 years previous office experience preferred Combination of education and experience 2 years leadership experience preferredEmployees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.