**Employment Type:** Full time **Shift:** 12 Hour Day Shift **Description:** **JOB SUMMARY:** Under the direction of the healthcare provider, the Certified Medical Assistant is responsible for delivering patient care that promotes the safety and wellbeing of all patients. This includes accurately performing preliminary physical tests such as measuring blood pressure, recording weight, temperature, pulse, respiration, and other measures as directed by established clinical protocols. **ESSENTIAL FUNCTIONS:** + Communicates professionally and effectively, both verbally and nonverbally, with patients, families, medical staff, colleagues, vendors, and other departments to promote continuity of care, enhance clinic image, and ensure high-quality service. + Provides positive and professional customer service in all interactions with patients, staff, and visitors. + Utilizes strong interpersonal skills to establish and maintain positive relationships with healthcare team members, patients, and families. + Respects patient confidentiality and adheres to HIPAA guidelines and regulations at all times. + Participates in staff development activities and orientation as requested. + Acts as a patient advocate, addressing concerns and resolving issues proactively. + Maintains current CPR certification. + Follows equipment maintenance protocols, identifies problems, and coordinates repairs as needed. + Operates office equipment (fax, copier, phone, computer) efficiently. + Collaborates effectively as a team member in the clinic. **NURSING/PCT DUTIES:** + Recognizes and assesses emergency needs of patients, initiating appropriate emergency procedures when necessary. + Demonstrates knowledge of various payer regulations and adheres to those guidelines. + Facilitates interdisciplinary communication, collaborating with healthcare team members to assess and analyze patient data. + Assesses patient and family learning needs and provides accurate information to patients and their families. + Evaluates patient and family understanding of the treatment plan and/or instructions. + Maintains proper aseptic techniques. + Accurately documents all patient interactions in the medical record. + Reports important information to patients and healthcare team members. + Performs basic clinical duties, such as rooming patients, taking vital signs, measuring height and weight, and collecting patient data as assigned. + Assists with minor procedures, collects and labels lab specimens according to protocol, and performs basic lab and clinic testing (e.g., EKG, glucometer, tympanometry, spirometry). + Transports patients as needed. + Assists with room preparation between patient visits. + Communicates changes or updates regarding patients' conditions to the clinical team. **MARGINAL FUNCTIONS:** + Provides cross-coverage in other clinic areas as needed. + Maintains supply inventory and stocks supplies in various work areas. + Participates in Performance Improvement activities as appropriate. + Keeps work area clean and organized. + Performs miscellaneous office duties (e.g., copying, filing, retrieving films/medical records). + Assists with nursing chart audits. **MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Completion of one of the following: + 75-hour/120-hour Certified Nursing Assistant Program + 136-hour Certified EMT Program + Accredited Medical Assistant Program + Accredited Radiography Technology Program (for limited radiography) and State of Iowa Limited Radiographer Certification + High school diploma or GED - Required + Must be at least 18 years of age - Required + CPR certification (must be obtained within 6 months of start date) - Required **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran