Provides the first point of contact with callers to the facility/group. Answers/receives all incoming telephone calls and assists patients and staff with outgoing calls. Schedule appointments in a high call volume department. Executes requests to page medical and emergency staff. In accordance with policy, answers questions relative to patient information. PRINCIPAL ACCOUNTABILITIES: + Answers incoming calls and route them to the appropriate department. + Takes appropriate action for each call. + Accurately registers patients and schedules appointments following established schedule templates. + Manages large amounts of inbound and outbound calls in a timely manner. + Follows call center “scripts” when handling different topics. + Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. + Maintains proper record of all interactions with customers on the call center database. + Serves as a central link of communication between patients, medical staff and the general public. + Operates computer and IT equipment such as switchboards, headset etc. + Keeps equipment operational by following established procedures; reporting malfunctions. Required: 1. High School Diploma or equivalent. **National Certification CCMA from: NHA, AAMA, NAHP, ARMA, AMT, AMCA, or NCCT. OR Precertification agreement must be signed if expired or receiving certification within 60 days of employment.** Preferred: 1. Associate's degree in Medical Care or related field. 2. 1 year of experience in Health Care services.