The Role

Key Responsibilities:

Manage Software Invoicing: Oversee the entire invoicing process for software fees to ensure accuracy and promptness. Responsibilities include generating invoices, monitoring payments, and addressing any discrepancies.Contract Renewals: Work closely with the sales and customer success teams to ensure timely renewals of software contracts. This involves monitoring expiration dates, negotiating terms, and finalizing renewals to prevent lapses.Customer Support: Deliver exceptional customer service by resolving client inquiries related to billing and renewals promptly and efficiently.Reporting: Compile and present regular reports detailing the status of software fees and renewal activities to keep management informed.Compliance: Maintain compliance with all internal policies and legal standards throughout the licensing and renewal processes.

 

Key Responsibilities:

Manage Invoicing Software Fees: Oversee the invoicing process for software fees, ensuring accuracy and timeliness. This includes generating invoices, tracking payments, and resolving any discrepancies.Facilitate Renewal Contracts: Coordinate with the sales and customer success teams to facilitate the renewal of software contracts. This includes tracking contract expiration dates, negotiating terms, and ensuring contracts are renewed before expiration.Customer Service: Provide excellent customer service in addressing client inquiries related to invoicing and contract renewals.Reporting: Prepare regular reports on the status of software fees and contract renewals for management review.Compliance: Ensure all software licensing and renewal processes comply with company policies and legal regulations.

 

The Requirements

Bachelor’s degree in Finance, Business Administration, or a related field.Minimum of 2 years of experience in a similar role.Strong knowledge of invoicing and contract renewal processes.Excellent organizational skills and attention to detail.Strong communication and customer service skills.Proficiency in Microsoft Office Suite and invoicing software.

WTW is an equal opportunity employer.