Role Profile CEM systems capacity planningPrepare CEM systems RFQ and RFPs and put strategy for the CEM road map Understand NW topology and determine best tapping pointsDesign and optimization for CEM system architecture for simplified connectivity and plan for system expansionsDesign, build and maintain E2E NW services dashboards and KPIs for other teamsAssist the technology teams in troubleshooting NW complaints and KPIs degradation based on CEM dashboards and tracesDesign and implementation alarms on CEM to highlight services violationsResponsible for system integration with other systems for business use casesDevelop new KPIs based on business needs and teams requests from CEMData mining for new indices and use cases to support other teams and enhance CE and servicesEnsure efficient data extraction, structure and transformation for best use by different teamsCore Competencies & Qualifications B.Sc. Degree in Telecommunication or computer Engineering or computer science5+ years’ experience within CEM, systems administration, planning and optimizationStrong Knowledge in Telecom Networks different technologies (2G/3G/4G/IMS)Hands on experience in SQL and dealing with DB.Good Troubleshooting Skills and Root Cause AnalysisExperience in Data Analytics is a plusProven Technically qualified recordNot a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.