CEG Administrator, Benefit Operations

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023 
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023 
#8th in Fortune Magazine’s 2023 World’s Most Admired Companies 
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Benefit Operations team works to deliver the benefits to full time colleagues in Philippines market which include both company sponsored & statutory benefits. There is extensive partnership required with 3rd party service providers and internal stakeholders. Which incudes from vendor onboarding, operational governance, contracting and necessary compliances. Role requires minimum supervision and team members independently manages their workstream.

The person in this role is responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.

Job responsibilities:

Manage colleague servicing, operations & administration for all the benefit plans in the Philippines market.
Regular interactions with Payroll Operations, Benefit vendors, Payroll Vendors, Market Colleague Partners, CLR, Controllership Teams and other internal & external stakeholders in the process
Regular visits and maintain continuous channel of communications with regulators office – Social Security, HDMF & Phil Health
Keep track of the all the regulatory filings and timely response to letters / notices from the regulators.
Support vendor invoice settlements with 100% accuracy & timeliness
Independently manage employee benefits plans like emergency loans and keep track of all the ongoing cases for complete accuracy
Timely reporting of benefit Metrics and Data Reporting to leadership 
Timely escalation of matters requiring leadership intervention
Collaborate with Payroll operations and other key stakeholders, analyzing and resolving Benefit related critical issues to ensure seamless service delivery  
Problem solving skill is key to ensure seamless accomplishment of day-to-day deliverables
Active participation in process improvement Initiatives and providing periodic status updates to Leadership Team
Managing the queries resolution process from various stakeholders
Support end to end operations for market benefits
Focus on driving efficiencies to eliminate waste in the process
Investigation and resolution of the issues and challenges being faced by colleagues and other stakeholders. 
Identify and analyse operational issues and opportunities and produce effective solutions

Minimum Qualifications:

2 to 3 years of experience into the HR operations, strong knowledge & background of the Philippines government programs, social security process, retirement plan administration, insurance along with colleague servicing
Strong background of process controls and market compliances
Knowledge of the MS Office, Salesforce, mailbox management  
Excellent analytical, problem-solving, and communication skills
Strong team player and Ability to challenge status quo and keen enthusiast for continuous improvement
Strong verbal, written communication, and presentation skills
Ability to multi-task and work towards tight deadlines
Result orientation and ability to work Independently.
Problem solving, analytical, conflict resolution and facilitation Skills 
Proven ability to build and sustain relationships 

Education Qualifications:

Bachelor’s/University degree or equivalent experience

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express