Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Performs entry level duties related to processing consumer documents in a Call Center environment. Duties include but are not limited to filing, report generation, vendor billing and customer account maintenance. This position requires contact with internal and external customers to ensure workflow and deadlines are met.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.  Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.  While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Audits documents to insure accuracy and timely processing.

Verifies that all documents are present and all guidelines have been met.

Reviews documents, processes and provides accurate statements to various departments and vendors.

Actively participates in ongoing efforts to continually improve the customer experience for both internal and external customers.

Provides administrative support to assigned area/unit.

Sorts and distributes incoming mail as well as prepares outgoing mail and other correspondence.

Updates, tracks and provides timely reporting for area/unit.

Copies, faxes and sends required customer communications.

Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High School Diploma or equivalent.

Previous experience with Autobill pay with either credit card, loans or mortgage advanced training required

Maintain knowledge of Fifth Third Bancorp policies and procedures.

Detail oriented.

Strong written and verbal skills.

Proven computer skills.

Demonstrated organizational skills.

Ability to work independently and in a group environment.

CCC Fulfillment Coordinator

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.