No Relocation Assistance Offered Job Number #165090 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. **About the Role:** The Collections Analyst will mainly focus on proactively detecting and preventing collection issues, on customer account collections for past due amounts, on communicating, escalating and assisting in the resolution of business issues; reporting, and disputing invalid debits escalated by Deductions Team. **What you will do:** + Collections responsibilities include but are not limited to: + Obtaining overview of customer account balances + Generating past due notices to customer + Contacting customers for payment and documenting their response + Escalating collection issues (with Invoices & Invalid debits claimed to customers) to Collections TL & C2C Manager + Escalating collection issues (with Invoices & Invalid debits claimed to customers) to Local Finance Team and/or Sales + Assessing and recommending escalated issues for write offs + Generating and preparing periodic statements for customers + Monitoring customer performance vs. payment commitments + Responding queries from customers + Reconciling and/or obtaining payment remittances for unapplied payments + Preparing monthly estimates about past due balances and informing planned future steps to recover them + Assisting on the resolution of escalated customer issues by preparing or analyzing data + Participating in cross-functional meetings to discuss collection issues and find possible solutions + Assisting the Team Lead in the creation of monthly collection reports + Claim timely Invalid debits escalated by Deductions Team + Follow up on Invalid debits with customers and/or Sales, CD Finance or Logistics **What do you need for this position:** + Bachelor's Degree in Economics, Finance, Business Administration or related fields + Sufficient knowledge of financial statements and financial ratios + Att least 2 to 4 years of experience in the order to cash process + Proficiency with SAP (Preferred) + Proficiency Word, Excel and Google tools (sheets, slides, AODocs, etc) (Preferred) + Proficiency in English & Portuguese (Preferred) **Our Commitment to Diversity, Equity & Inclusion** Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. \#LI-Hybrid