At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 0.300000

Shift: Nights

Location: RIVERSIDE MEDICAL CENTER

Summary:
The Catering Associate at Riverside Healthcare is responsible for ensuring exceptional patient meal service across assigned units. This role involves coordinating patient menu selections, assembling and delivering trays, addressing special dietary needs, and handling in-between meal requests. The Catering Associate serves as a key liaison between the Food & Nutrition Services department and nursing staff to ensure patients’ dietary requirements are met accurately and in a timely manner, especially for those on physician-ordered modified diets. The role also requires adherence to infection control and sanitation standards, ensuring patient satisfaction, and contributing to the overall quality of care. Demonstrates flexibility with assignments within professional scope/duties/licensure.



Required Experience:




Preferred Experience:

• strong written and verbal communication skills.
o Exceptional interpersonal skills with the ability to engage with patients and interdisciplinary teams effectively.
o Proven ability to multi-task and manage a diverse workload.
o Intermediate proficiency with Microsoft Office programs.
o Ability to function independently, organize tasks, and be self-motivated.
• Previous experience in an ambulatory care setting.
• Experience with Electronic Medical Records (EMR) systems, Epic experience preferred.
• Bilingual skills highly desirable


Required Licensure/Education:

oHigh School Diploma or GED required


Preferred Licensure/Education:

Associates degree preferred.

Responsibilities:
Essential Job Duties:

• Coordinate patient meal service, including menu selection, tray assembly, delivery, and pick-up on assigned units.
• Address and communicate patient food issues, concerns, and requests to Food & Nutrition Services.
• Collaborate with nursing staff to ensure compliance with patients' nutritional needs and unit food service requirements.
• Respond to changes and special requests to maintain efficient timing and accuracy of meal services.
• Understand and accommodate dietary restrictions based on physician-prescribed diets to ensure food preferences align with medical guidelines.
• Ensure patient satisfaction, reflected in internal and external surveys, by offering alternatives within dietary limitations.
• Maintain up-to-date patient meal information on assigned units, ensuring accuracy for all meal services.
• Demonstrate knowledge of infection control and sanitation practices, including food and refrigeration temperatures, hand washing, glove use, and proper food dating.
• Provide quality service in accordance with cultural, ethnic, and religious food preferences.



Nonessential Job Duties:

• Assist with routine cleaning tasks as assigned, ensuring compliance with job flow standards.
• Perform patient care duties as required, aligning with job flow standards.
• Participate in training and staff meetings to stay updated on best practices and departmental updates.

Education:
Essential:
* HIGH SCHOOL DIPLOMA

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure to:
Chemicals: Refer to MSDS Sheets
Video Display Terminals: Extreme
Blood and Body Fluids: Minimal potential due to very restricted direct patient contact.
TB or Airborne Pathogens: Minimal potential due to very restricted direct patient contact.
Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Required to communicate with physicians, patients, staff and hospitals.
Vision: Needed to see MIS display, graphic lines for documentation, read printouts of reports, names on charts and forms.
Smell: Needed for electrical/fire safety, detect presence of ETOH on patients and visitors.
Hearing: Needed for telephone communication, hear intercom system from patient rooms and front door. Touch: Required to manipulate and operate office equipment and tools.
Activity/Lifting Requirements:
Average Hours per Week: 40
Shift: Day
Percentage of time during the normal workday the employee is required to:
Sit: 68%
Twist: 10%
Stand: 20%
Crawl: 0%
Walk: 10%
Kneel: 2%
Lift: 5%
Drive: 2%
Squat: 5%
Climb: 1%
Bend: 5%
Reach above shoulders: 2%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Frequently
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Carry records from place to place, waist high approx 10-15'. Lift supplies from floor to cabinets, about 3-4'. Lift/carry supplies from utility rooms to counter and office. Carry stacks of chairs waist high approx 5-15'. In an emergency, could be required to carry a fire extinguisher down/up 3 flights of stairs and several hundred yards.
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 120
Twist: 10
Stand:30
Crawl: 0
Walk: 10
Kneel: 5
Lift: 2
Drive: 0
Squat: 5
Climb: 1
Bend: 15
Reach above shoulders: 2 Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 5- 10#occasionally
Pushing &pulling Normal weight: 5-100#
Fine Manipulation: Writing and computer keyboard.
Repetitive use of foot or feet in operating machine control: None
Environmental Factors & Special Hazards:
Environmental Factors (Time Spent):
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours: 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal range
Atmosphere:
Special Hazards: Mechanical-VDT display and numerous outlets.
Protective Clothing Required: None.