Compensation: Starting salary $46,800 Plus a lucrative quarterly incentives program

Description

The Casino Host identifies premium players and assists with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. 

Job Responsibilities

Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) Floor prospect for players of extreme High-Value Assist with sales goals and target developments Organize, categorize and maintain all players in assigned book of business Analyze player profiles for sales calls and expedite appropriate quota of sales calls Fill assigned block of hotel rooms Create VIP event invite lists based on sales goals and strategies and fill events via sales calls Attend sales meetings and training sessions Review and analyze sales and tracking reports Review overdue trip report lists (significant decliners) for prompt action letters and sales calls Call/mail list of assigned inactive High-Value players Identify and greet in-house coded players Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.) Answers calls and handle player correspondence Expedite player requests and reservations and fulfill player requests for comps Accompany guests to amenity functions (dining, golf, etc.) Perform customer recovery as needed, based on player value Host VIP events, parties, etc. Make retention calls to coded players (birthdays, special occasions, etc.). Coordinate with internal business partners to retain players across High-Value player segments Ensure player development floor office and casino floor are covered at all times Requirements High School Diploma/GED or equivalent experience One (1) year previous experience in casino marketing, player’s club, table games or other comparable casino guest service position preferably as a Casino Host High attention to detail and accuracy High level organizational skills and ability to adapt quickly to changing priorities Strong computer skills including working with spreadsheets Excellent written, verbal and interpersonal communication skills  Ability to read and write in English  Proven to accurately type 35 wpm Proficient at phone systems and computer applications Maintain assigned percentage of active players across coded player group (Book of Business). Ability to work fast and efficiently Ability to retain large amounts of information regarding the property and its amenities Ability to enthusiastically and professionally sell and/or promote relevant events and promotions Additional Information

Starting Salary:  $46,800 ~ plus a lucrative quarterly incentives program

*Hire on Bonus*$1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino. 

All applicants must be able to demonstrate their US work authorization during the employment verification process. 

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