Summary Responsible for the supervision and troubleshooting of cash posting, customer service, and scanning duties within the Patient Accounts Department. Responsible for cashiering transactions in the collection of funds from all insurance carriers, employee and patient payments. Responsible to assist patients in questions, customer service concerns, problems and information when patients present to the Patient Accounts Department. Responsible for daily, weekly and monthly reporting of cash and posting activities, including cash, adjustments, etc. Perform special projects and other duties assigned by Management. Essential Duties and Responsibilities These duties and responsibilities described below represent the general tasks performed on a daily basis. Any other duties as needed to drive to the vision fulfill the mission and abide by the values of the organization. Supervisor for cash posting, customer service, and scanning efforts to ensure effective and efficient work flows. Assist Patient Accounts Management in the training and orientation of all new employees. Prepare daily, weekly, and monthly reports that track the progress of the department’s cash posting. Completes special projects and analysis as assigned by Patient Accounts Management or Finance in a timely and professional manner. Extensive understanding of various insurances/requirements and stays abreast of changes. Balances monies collected and prepares daily bank deposits. Maintains cash and accounts control in excess of $5 Million per week. Coordinates and processes mail and bank payments for the same day deposit and posting of all insurance remittances, VA Tax Settlement Program, vendors, and patient payments. Balances remits daily. Keeps abreast of all contractual arrangements with third party insurance carriers (HMO’s, PPO’s, etc.) in order to correctly process insurance remittances. Notes and remedies cash discrepancies as outlined in the cash collection policies and procedures. Coordinates all filing of associated reports and receipts and maintains detailed record of the unapplied cash accounts and returned check logs. Coordinates and conduct quality assurance reviews on accounts and provides constructive feedback. Answer phones and greets patients, in a timely and professional manner. Review and understand account information in order to explain, advise or collect insurance or patient payments on accounts. Obtain correct and pertinent information form the patient as needed for billing and follow up purposes. Accountable to post accurate patient payments, insurance payments and adjustments as appropriate, per billing and payment policies and procedures. Understand payer explanations of benefits and management directives. Assist in credit balance reporting and recoveries. Reviews unapplied. Understand and use the department computer systems in an effective and proficient manner. Actively participate in service recovery and customer service activities to ensure a superior customer contact. Adheres to CRMC’s confidentiality policy for all information related to patients, family, friends, hospital employees, physicians, clients, vendors and governmental entities. Maintains effective interdepartmental communication. Attend required hospital-wide orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care Supervisory Responsibilities Reports to: AR Systems Manager Supervises: Cash Posting, Customer Service, and Scanning Responsibilities: As noted above, with other duties as assigned by Department leadership. Education and Experience Minimum Required Education: Associate degree. Will consider High School diploma or equivalent with 5 years of relevant experience. Preferred Education: Bachelors degree in a business or health care field preferred. Experience: Minimum of five years’ experience in an acute care setting required. Strong knowledge of hospital billing and follow up required. Payer knowledge and experience helpful. Storing computer skills in a Windows environment, especially Excel. Must be able to operate/utilize a fax machine, copy machines, scanner, and Window’s based computer functions. Must be able to work independently with attention to detail and accuracy. Present self in a positive manner as reflected by personal attire and etiquette. Familiar with EPIC, OnBase, nThrive and Excel a plus. Certificates, Licenses, Registrations Certified Revenue Cycle Representative (CRCR) or similar certifications must be obtained within one (1) year of hire.