Join our dynamic team at Marsh European Support Centre, where we are committed to delivering high-quality support services to our brokers, allowing them to focus on what matters most—our clients. As we expand our operations, we are looking for a Cash Collection Manager to lead our cash collection processes and drive initiatives.

We will count on you to:

Supervise the cash collection portfolio to ensure all deadlines are met and activities are addressed within defined parameters.Manage a team of cash collection specialists, focusing on recruitment, motivation, coaching, and performance monitoring.Drive credit control operations targets using Key Performance Indicators (KPIs).Plan and develop new procedures within the team’s area of responsibility.Resolve internal client escalations promptly and implement business-focused solutions.

What you need to have:

Excellent communication skills and readiness to work in a cross-cultural environment.2-3 years of experience in people management with proven success.5-7 years of professional experience in a shared service center environment.Deep knowledge of the Cash Collection area and strong analytical skills.Excellent command of spoken and written English.

What makes you stand out:

A track record of successful high-profile credit control account management and leadership.Experience in the insurance broking or reinsurance business.Verifiable capabilities in innovation and driving operational improvements.Knowledge of an additional European language and strong customer service experience.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you are ready to take on this exciting opportunity, please send your CV in English to apply!

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.