Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5402 Cash Application

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 

1. Uses assigned work queues and prioritization standards and guidelines, performs cash application functions.
2. Posts cash manually and prepares remittance information received via the lockbox for posting.   
3. Posts electronic payment batches ensuring balancing and reconciliation processes are followed. 
4. Performs responsibilities related to remittance processing, including reviewing bank statements, and preparing remittance batch header forms, and accessing payer websites to obtain remittance detail.
5. Demonstrates competence in performing reconciliation responsibilities, including reconciling the lockbox, bank statements, 835 payer payment files, as well as identifying payments belonging to other UMMHC entities.  
6. Maintains appropriate documentation to be shared with UMMHC Treasury department.
7. Follows established protocols to identify payments that are posted directly to the GL.
8. Troubleshoots missing 835 files with payer or remittance processing third party.
9. Follows up directly with payers to research unidentified payments.
10. Prepares and delivers bank deposits.
11. Performs cashiering duties, including accepting guarantor payments and other cash payments at the main hospital locations. Reconciles cash drawer. 
12. Balances credit card machines, balance bank accounts.  
13. Transfers and repost payments as appropriate ensuring adequate audit trail processes are adhered to.
14. Meets established productivity standards.
15. Facilitates and promotes the sharing of knowledge and content throughout departments.
16. Adheres to change control processes.
17. Participates in cross training to optimize resources.
18. Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
19. Maintains and fosters an organized, clean, and safe work environment.
20. Contributes to the development and application of process improvements.
21. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
22. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma 

Experience/Skills:
Required:
1. Two or more years of experience in health care billing functions.
2. Proven track record of successful performance and goal achievement.
3. Goal oriented with high standards for quality and performance.
4. Ability to perform assigned tasks efficiently and in timely manner.
5. Ability to work collaboratively and effectively with people. 
6. Exceptional communication and interpersonal skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.