GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented analyst to support EU region. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:


Ensure timely closure of payments with high degree of accuracy.

Research unapplied payments and work with customer to identify the root cause and resolve open issues on account

Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account

Provide growth ideas for process standardization and automation through JDI/Kaizen projects

Perform complex reconciliations on customer payments

Highlight and address issues with the technical teams related to the discrepancies with the system


Working Conditions:

- Open office space on site during mid-shift
- Reports to Pasay office 5x a week
- Work hours will be based on the region supported and business strategy (late mid shift/night shift schedule)
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods such as month end week

Key job responsibilities
Collecting and analyzing quantitative data to perform payment application to EU accounts

Identify, develop, manage and execute analyses to uncover areas of opportunity

Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity

Analyze and solve business problems at their root

Perform other projects and duties as required