About Digicel

 

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

 

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

 

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

 

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

 

Visit www.digicelgroup.com for more.

 

Main Duties and Responsibilities:

 

Accurately post all customer payments for Workday (Distributor, MADs, Interconnect, Store payments, ICT) within 24 hours Accurately post all payments for direct debits and failed payments for Ecare, Azotel and TCRM customers within 24 hours Review daily transaction processing reports for failures and work with IT and Finance to resolve root cause to avoid repeat. Complete postings for Pagafasil payments and reconcile to Pagafasil reports. Perform reconciliation between bill payments on bank statement versus payment applied in billing system. Monitor daily deposits to ensure cash is deposited on a timely basis and flag any concerns to Finance Manager. Resolve payment application queries from customer care and customer disputes (emails or otherwise) Post all unapplied payments before AR MEC Clear all unidentified deposits before AR MEC Provide the Corporate Desk Team Leader with daily handsets payments for application on account in POS system.

 

Academic qualifications and experience required:

 

Bachelor's degree or Diploma in Finance or Accounting, or any other related field Three - Four (3-4) years of relevant working experience Previous relevant cash applications experience (preferably in BPM/services industry) is desirable. Strong understanding of the billing process Proficiency in using ERP systems and MS products, such as Excel and Word Excellent written and verbal communication skills

 

Functional skills and abilities:

 

Good team player with strong interpersonal and organizational skills. Ability to work independently and take ownership of projects. Detail oriented, and strong problem-solving skills. Good communication skills Self‑starter, strong organizational and time management skills

 

 

 

DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.