At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.\n

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Case Manager and help us make a lasting impact on the future of healthcare.\n\n

The Case Manager will conduct outreach to Promise Healthcare patients identified with severe and\/or chronic health needs, and\/or further screening or assessment. Provide outreach to patients identified and referred by Promise Healthcare providers or external partner organizations. Will link clients to appropriate services, advocating on their behalf, monitoring effectiveness of treatment and providing services that support access to care.\n\n\n

ESSENTIAL DUTIES & RESPONSIBILITIES:\n\nAssist in continuous development and enhancement of a process for external patient referrals from partner organizations.\nAssist in continued enhancement of a process for internal referrals for Promise Healthcare patients identified through screenings as needing further assessment or services.\nConduct outreach to patients and community members identified as in need of services and assist them in accessing services. This includes assisting with appointment scheduling.\nWork with Promise Clinical staff and enabling staff including Care Coordinators, Nurses, Providers and others involved in delivery of care in addressing identified Social Determinants of Health including transportation, food insecurity, lack of support and other social determinants.\nWork with Promise Referral Coordinators to help patients access health care services.\nWork with Promise Enrollment staff to help patients and community members enroll in Medicaid, Marketplace products and Promise Sliding Fee Scale assistance.\nReach out to all new patients, meet with them and serve as an ambassador to connect them to services.\nAssess patient feedback and work collaboratively to address barriers to care that patients face.\nProvide educational information to patients about health center services and help connect them to all services.\nWork towards meeting targets for grants and quality programs.\nMay assist with community outreach activities and events to promote access to services.\n\n

MINIMUM QUALIFICATIONS:\n\nCOVID19 vaccinations and influenza vaccinations are required.\nBilingual in Spanish and English strongly preferred. \nBachelor degree in social work or related field.\n\n

EDUCATION \/ EXPERIENCE REQUIREMENTS:\n\nExperience at an FQHC (Federally Qualified Health Center) is helpful.\nPrefer experience working in community work. This can include advocacy, volunteering, philanthropy, etc.\nHigh School Graduation or Equivalent required.\nBachelor degree in social work or related field preferred.\nCustomer service experience is a plus.\n\n\n\n

AMAZING BENEFITS: \n\nMedical\nDental\nVision\n401k with employer match\nFSA\nVacation\nSick Leave\n\n\nProposed salary range: $ to $\n
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.\n\n

Completed background check and drug screen required prior to start date.