**Work Shift:** Day Shift **Time Type:** Full time **Department:** CC017640 Case Management **Summary:** Case Management Under the direction of the Director Case Management, the Manager Case Management assists with planning, implementing and evaluating the strategic goals of the utilization management program. Oversees staff that process referrals, authorizations, billing, utilization review, and capitation for hospital services and assists in the daily operation of the discharge/utilization management department. Has some authority for personnel actions. Assist as a hospital liaison with community resources which are consulted for our patients to provide care after discharge. Assist the Director with quality initiatives to support quality patient care. **Additional Information:** **Required Education:** Bachelor's Degree Nursing **Recommended Education:** Master's Degree **Required Work Experience:** Nursing - 5 years with 1 year of leadership experience **Recommended Work Experience:** **Required Certifications:** Or - , RN License (AR or Compact State) - Arkansas State Board of Nursing (ASBN) **Recommended Certifications:** Accredited Case Manager (ACM) - American Case Management Association, Certified Case Manager (CCM) - The Commission on Case Manager Certification, Must obtain certification within 1 year of eligibility - Accredited Case Manager-ACM, Must obtain certification within 1 year of eligibility - Certified Case Manager-CCM **Description** 1. Coaches, mentors and supports staff in consistent delivery of quality patient and family-centered care. Promotes active involvement of staff in effective interdisciplinary communication, collaboration team rounds hand offs of team and clinical decision making. Guides team to achieve good care coordination with other disciplines and efficient delivery of care. Evaluates annually the discharge planning activities. Ensures appropriate follow up and reporting on occurrences and near misses. Assists the Director of the department with reports for UM committee. 2. Interviews and assists with hiring qualified staff. Evaluates issues contributing to staff turnover and negatively impacting retention. Provides oversight to successful completion of department orientation, onboarding, education, training and required annual competencies. Provides ongoing feedback to staff regarding their professional performance and completes annual performance reviews. Consoles, coaches, mentors and disciplines staff as appropriate for performance issues. Promotes positive work environment and fosters good teamwork. Covers for case managers when out on vacation, sick, FMLA as needed. 3. Maintains oversight of daily operations and staffing, ensuring appropriate service assignments for timely completion of care and discharge planning and collaborates to identify and address potential cost savings and improved efficiencies in work processes. 4. Fosters empowered decision-making, accountability, and autonomy for the professional nurses. Role models and promotes ongoing advancement of professional practice (e.g certification) and professional image of nursing of AC at work and in the community. Volunteers for activities which improve the overall health and wellbeing of children and families. 5. Performs other duties as assigned. Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. _“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.