Performs intake and administrative functions for complaints received by the Ethics and Compliance department. 

Performs intake of complaints or concerns reported to the company Healthcare Ethics Line or received directly via written correspondence, telephone calls, email and/or the company’s Internet websites or portal. Adheres to policies and procedures for timeliness and consistency in the intake process for all complaints received by the Ethics and Compliance department. Documents all contacts made and incorporates all information, reports, records, recordings or documentation received, whether in paper or electronic format, in the case file.

Tracks investigations from intake to resolution. 

Tracks open investigations and makes appropriate status related entries in the electronic case files. Regularly communicates with the assigned investigators regarding the status of investigations. Ensures cases are appropriately closed in the electronic case management system once approved for closure. 

Maintains cases placed on Legal Hold. 

Maintains and tracks cases identified by the Legal Department as being indefinitely held for litigation purposes.Transfers and recalls files from storage for compliance with Legal Hold notifications as needed.Coordinates with the Legal Department to provide case files and follow-up information related to cases subject to Legal Hold or as otherwise requested.

Prepares case summaries, statistical reports and other administrative documents.

Prepares case summaries, statistical reports and other administrative documents as needed.Prepares content for presentations, training and education functions as needed.

Performs other duties as assigned. 

Practices and adheres to the company Healthcare Code of Conduct philosophy and Mission and Value Statement.