Company Description

Move Beyond! To move people forward in life - We are the people behind Cathay Pacific.  We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are.  We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees.  We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation.  Join us and discover just how far you can go!

Role Introduction

Cathay Pacific Airways is looking for a full-time, Cargo Account Manager to join the Dallas Forth-Worth Cargo team in a salaried capacity. The successful candidate will lead a team to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

Key Responsibilities

Revenue Generation

Take responsibility to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance IndicatorsActively assist the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve and exceed revenue target and generate additional ancillary revenuePartner with the Cargo Manager(s) to negotiate and execute sales contractsGenerate revenue with the perspective of sales channels, product sales and offline sales developmentActively champion Cathay products and provide excellent and consistent product solutions to customers

Account Management and Sales Administration

Partner with the Indoor Sales Team to provide customer-centric solutions to customersProactively conduct regular reviews of accounts’ performance and achieve additional revenue opportunitiesAssist in setting the annual revenue budget and Cargo Business PlanLead and manage the day-to-day relationships of client-servicing with customers to support revenue generationCollect, analyze and report market conditions, trends and activities to enable competitive advantageProvide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular businessProactively implement programs on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functionsAny other reasonable task as requested

Partnerships and External Liaisons

Actively assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented and take leadership as requiredConfer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

People Development and Performance Management

Lead, support and encourage own team to achieve successBuild a strong and motivated team to foster positive team spirit and facilitate teamworkSupervise and mentor direct reports, encouraging effective collaborationDemonstrate leadership and lead by example in accordance with Cathay’s core valuesMaintain active and ongoing dialogue in relation to employee goals and individual performanceActively engage with employees to enhance communication and their understanding of department goalsEnhance the employee experience in line with the role level and the internal brand promise

E&A

Emergency and Accident and Crisis Response responsibilities as requiredRequirements

Academic qualifications

Post-Secondary Diploma / Certificate in a Sales or related discipline or equivalent
combination of education, training, and experience is required

Knowledge, skills, training and experience

Minimum of 3 years’ experience in airline cargo sales, operations or customer serviceStrong working knowledge of airlines and international airfreight industryExperience in supervising a team is an advantageKnowledge of CHAMP CargoSpot SystemSuperb communication and client management skillsSensitive to confidential data and numbersProven success record in setting and achieving goalsDemonstrable ability to work independently

Additional Requirements

Must successfully pass all pre-screening clearances, including a background check
and pre-employment drug screen upon contingent job offerObtain and retain necessary credentials and clearances (CBP Customs Seal) per
local requirementsIntermediate Proficiency with MS Office – Excel, Power Point, Word, Outlook, etc.
Strong cognitive reasoning, mathematical and diagnostic skills are essentialMust be willing and able to travel within North America and overseas, if requiredMust have the right to work and live in the United States

Background & Security

Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test Benefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

Travel Privileges on Cathay Pacific Airways Global NetworkExtensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.Generous 401K Matching ProgramPaid Holiday & VacationLTD & Basic Life InsuranceIf this position requires a uniform, a uniform allowance will be provided.To learn more about Cathay Pacific as a Certified Great Place Employer – Please Click Here’

 

Personal & Application Information

Cathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.

If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com.

 

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