Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives! We are currently hiring for a Caregiver Manager to join our branch located in Wenatchee, WA. Summary The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients. Duties + Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors. + Connect with new caregivers prior to orientation to engage them and prepare them for their first day. + Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day. + Facilitate weekly orientation for new caregivers joining the company. + Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs. + Accompany new caregivers to their first shift for client introductions. + Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc. + Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services. + Proactively reach out to caregivers regarding compliance needs. + Serve as the designated point of contact for caregiver inquiries and concerns. + Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care. + Partner with the HR department to facilitate progressive discipline as needed. + Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests. + Attend and participate in company meetings and trainings. + Adhere to all company policies, procedures, and state and federal regulations + Other duties as assigned. Requirements Minimum Qualifications: + Proven experience in healthcare management, senior care management, or a related field with a minimum of 1 year of supervisory experience. + Proficiency in computer skills, including Microsoft Office Suite + Ability to prioritize tasks independently, manage time effectively, and make sound decisions in a fast-paced and dynamic environment. + Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team of caregivers. + A genuine desire to improve the quality of life for caregivers, clients, and their family members. + Ability to speak, read and write English fluently. + 2-3 professional references + Valid driver's license and auto insurance Preferred Qualifications: + Experience with a Point of Care software + Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting. Benefits & Perks + Medical, dental, vision and prescription insurance options + 3 weeks of Paid Time Off + 401k + Health Savings Account + Work computer and phone system + Employee Assistance Program + Leadership Development Program and career growth opportunities FRHC is an equal opportunity employer.