Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
Have a strong understanding of Hedge (Alternative) funds and a proven track record of being able to assist clients with this product throughout all operational client touchpoints and account events. Have strong client onboarding experience with a proven track record of being able to self-serve elements of client due diligence documentation though open public sources and being the clients sole point of contact throughout the process. Work with the TA’s to ensure seamless, timely onboarding of any new investor accounts. Challenge requirements and find solutions to improve the process and timeliness of onboarding. Resolve any arising service issues or escalations ensuring you have a strong understanding of Strategic Account Programme clients – striving to provide a corresponding platinum service. Manage and resolve any queries for internal/external parties within agreed SLA’s. Champion new ideas to raise processes to ‘pioneering’ and align them across product jurisdictions. Keep abreast of any new developments/trends within the industry and share with wider team. Handling of escalated investor complaints to the satisfaction of the client including managing and instructing the TAs as appropriate and approve the payment of ex-gratia payments as appropriate. Conduct regular complaint analysis, identify trends and areas of improvements, and establish viable initiatives to improve the service and reduce complaints. Ensure reporting and measurable statistics are provided to demonstrate effectiveness of improvements delivered. Lead service improvements identified from complaint analysis through to completion. Support and collaborate with our partners in Distribution and Product, delivering to and understanding new or changing business needs. Actively deliver change and provide/adapt operational support/models, within regulatory guidelines. that will help grow AUM & revenue. Support the pipeline of new business by contributing to RFP request responses as appropriate. Work closely with potential clients ensuring all operational issues are discussed/agreed and set-up lines of communication. Participate in any client operational due diligence meetings as required. Lead on direct client contact/dialogue for key operational or regulatory matters. Analyze data related to CX, collate MI, and propose key enhancements to services in order to continually improve the CX. Face off to key stakeholders in Distribution, CX and Compliance on key matters & challenges. Support and execute the Investor Services teams processes/procedures, systems, and controls. Support the team and management in the delegation of other processes and tasks that may be created or transitioned into the team. Actively contribute to meetings and workstreams. Carry out other duties as assigned.
What to expect when you join our firm
Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more All-inclusive approach to Diversity, Equity and Inclusion Maternal/paternal leave benefits and family services Complimentary subscription to Headspace – the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen
Must have skills
Degree level education and meaningful professional qualifications or 5 years industry experience Strong understanding of transfer agency tasks including register maintenance, event and deceased management, dealing, settlement, client service including call centre and written enquiries management Consistent record of managing an outsourcing relationship Proven track record of supporting direct clients, institutional clients, distributors and platforms Strong product knowledge of Hedge, UK, Luxembourg, and Irish funds
Nice to have skills
Critically analysing evolving and fluid situations; Facilitating the implementation and acceptance of change within the workplace. Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks by monitoring performance against deadlines and milestones. Takes responsibility for actions, projects and / or people; Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks; Applies sound judgement by comparing data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate solutions. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement Speaks Fluently; Express opinions, information and key points of an argument clearly; Create presentations and / or undertakes public speaking with skill and confidence; Responds quickly to the needs of the audience and to their reactions and feedback; Projects credibility. Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system. Identifies business opportunities; Produces new ideas, approaches or insights; and produces a range of solutions to problems. Easily establishes good relationships with ‘customers’ and staff; build wide and effective networks of contacts. Dedicated, with drive and energy to get things done.
Potential for growth
Mentoring Leadership development programs Regular training Career development services Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.