**Our Company** Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day. **Overview** We are looking for a **Care Coordinator Non Clinical** to join our team. This position will directly report to the Director Contact Center and is responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need Gentiva Services. + Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources. + Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. + Assists in admissions process by working closely with the Gentiva branch staff to follow up on patient admission status. **About You** + Associate degree preferred + Minimum of 1 year working in a healthcare related field or healthcare call center + INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable. + Excellent analytical and problem-solving skills. + Ability to learn and master information related to locations and services of client. + Outstanding computer skills. + Good time management skills + Good working knowledge of home health, hospice and palliative care services + Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills. **We Offer** Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece. Salary Range – $21 - $23 Full Time Employee Benefits: + Medical, Dental, Vision + Wellness Program and Resources + 401k match + PTO + FMLA, ADA and other federal and state required leaves + Short/Long Term Disability + HSA Contribution + Mileage or Fleet Car Program + Cell Phone Reimbursement (for eligible roles) + Short Term Incentive (for eligible roles) + Tuition Reimbursement **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2024-115810 Category: Administrative/Clerical Position Type: Full-Time Company: Gentiva Type of Service: All Divisions