VCA Peachtree Animal Hospital located in Chamblee, GA is looking for a full-time Care Concierge who enjoys practicing advanced medicine with a cohesive, tenured team.

Veterinary Care Concierge  

Do you love pets? Are you enthusiastic about delivering an amazing pet care experience?  We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.  

At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.  

This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.       

What You’ll Do 

Reach out to clients prior to their visit to set expectations and collect required information 

Greet clients at their appointment time and bring them into the exam room 

Assist veterinarians by entering electronic medical records in real-time during the patient exam 

Create, present, and explain treatment plans per the veterinarian’s recommendations 

Coordinate treatments with the veterinary technician team 

Book follow up appointments and activate prescription delivery for clients 

Review discharge instructions including medications with clients 

Checkout and collect payment in the exam room 

Follow up with clients to check on patients and communicate any test results  

 

Qualifications 

Friendly, outgoing, and persuasive personality 

Minimum 2 years’ experience in hospitality, healthcare, or related industry 

Amazing client service skills 

Excellent written and verbal communication skills 

Capable of listening to client concerns with desire to help solve their issues 

Action oriented, independent, self-starter, but also a strong team player 

Comfortable working in a fast-paced healthcare environment 

Strong computer and technology skills 

Exceptional listening and transcription skills 

Capable of learning medical terminology 

Ability to type 60wpm 

Comfortable around animals  

Willingness to assist with animal restraint, if needed 

Hospital Website

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Wellness

Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)401k retirement savings plan with company matchHealth/dental/vision insurance, infertility benefits, gender affirmation servicesPaid parental, vacation and sick leave

Professional Development

Continuing Education Allowance and paid Continuing Education DaysWOOF University – offering abundant CE for Doctors and StaffVCA Academy’s Mentorship Program – participate as a mentee or mentor in a GP or ER settingOpportunities to participate in a robust Clinical Studies program

Additional Benefits

Up to 100% Pet Care Discount for your own pets100% paid professional liability coverage100% paid life insurance100% paid short-term disability insuranceAccess to a network of 5,000 doctors, including more than 600 specialists

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com