Card Services Associate **Dupaco Community Credit Union** 1 Positions ID: CARDS002729 Posted On 11/13/2024 **Job Overview** Our Card Services Associate will effectively serve members and potential members with MoneyCard (debit), Visa (credit), questions, provide high level operational assistance, and card fraud support. This position reviews a variety of daily card reports to ensure cards are opened, closed, reissued, and purged in a timely manner. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.50/hour, with monthly and annual incentives, and the ability to Build a Career Worth Loving. \#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8 **Dupaco Values:** Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You! **Responsibilities:** + Support basic membership calls and emails, branch service requests, and employee questions. + Process member card orders (new and replacement cards) and perform other card issuing functions (closing cards, lost/stolen, fraud and dispute, PINS, etc.). + Serve as primary contact for member calls, trouble shooting, and error resolution. + Work with a variety of software programs to administer the credit unions card products and services. + Provide quality service to members and potential members by educating them on services and the technology that is available to them, including referring them to appropriate products and services to improve their financial position. + Monitor all Visa and MasterCard transactions through regular reports (card maintenance, fraud/disputes, double checks, etc.) and complete follow up as needed. + Perform other duties as assigned. **Qualifications:** + High school diploma or equivalent (ie. GED). + 1-year financial industry or related experience, preferred. + Interpersonal skills to positively represent the financial institution. + Excellent computer skills. + Ability to multitask in a fast-paced environment. + Ability to handle difficult member situations. Primary Contact 114365 Matt Hostert Senior Recruiting Specialist, Human Resources 563-557-7600, ext. 2564 Phone Phone Phone Fax mhostert@dupaco.com Email True False True **Job Details** Categories Banking/Mortgage/Financial Services Cashier Customer Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 986 Job REQ # CARDS002729 \# Positions 1 Start Date 20241113 End Date 20241214 Featured Job TH Ad TH Comments **Similar Jobs** Financial Services Admin Assistant Dupaco Community Credit Union Teller Service Associate (Platteville) Dupaco Community Credit Union Credit Analyst Associate Fidelity Bank & Trust Teller Service Associate (Hy-Vee part-time 30 hour Dupaco Community Credit Union Tax Senior Associate Eide Bailly Healthcare Accounting & Finance Senior Associa Eide Bailly Services Technician - Tire Repair Sedona Staffing Services Welder / Welding Production Associate Sedona Staffing Services Consultant - Governmental Advisory Services - Remo Eide Bailly Audit Senior Associate Eide Bailly **Share this Job** Dupaco Community Credit Union **About the Company** Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) . **A Dupaco career is different.** We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver. Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you. See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/) _Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._