Company Description

Grosvenor Casino

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Grosvenor casino, Manchester M8 9SG

Leading your team of dealers in a way to create a successful card room is a big ask! Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you’ll be challenged daily.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.

You will;

Welcome customers warmly in to the businessLive our values of Service, Teamwork, Ambition, Responsibility and SolutionsLead your team to provide efficient and dynamic serviceSupport the Management Team with new initiatives, budget control and positively driving the business forward.Coach and train team members to the highest standardDeliver an excellent quality experience by evaluating individual needs and acting upon this informationCommunicate effectively with colleagues and card room supervisorCreate an environment of community and funDevelop the poker community via social media, promotions and marketingMaintain the security of the game, cash and assetsEnsure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

QualificationsPositive attitudeExperience of working successfully in a hospitality role(Preferred) Previous experience working as a poker dealer/supervisorExtensive knowledge of games operated in the poker roomFanatical about delivering unrivalled customer experienceAbility to collaborate with the wider businessSound communication skillsComfortable with change and ability to embrace new ways of workingGood interpersonal skills and conflict resolutionExperience of working within high pressure environmentsExperience and confidence to deliver training and coaching