Job Type:
RegularCompany:Health Research, Inc. (HRI) Roswell Park DivisionDepartment: New York State Smokers' QuitlineTime Type: Full timeWeekly Hours: 40FTE:
1Shift: First Shift (United States of America)Summary: This full-time spanish speaking call center coach for the Smokers Quitline is a benefitted position located at Roswell Park. Provides consultation and coaching to callers who are trying to stop smoking. Responds to stop smoking inquiries from the general public on the telephone and via webchat. Follows a scripted, client intake process to provide support and determine eligibility for nicotine replacement products. Conducts callbacks generated from voicemails and online requests. Training provided on tobacco treatment techniques including developing a plan for quitting. Documents all interactions in the client management application.Flexible schedule includes afternoons, evenings, Saturday or Sunday. Call center hours Monday through Thursday 8:30am-9:00pm, Friday 8:30 - 7 pm, and Saturday and Sunday 8:30am-5:00pm.
Salary range for this position is $39,482-$50,395 annually which includes a comprehensive benefits package.Qualifications:Required Education and Experience
1. Associate’s degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or
2. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare.
NOTES:
1. Must be a current non-smoker.
2. The incumbent will obtain and maintain Tobacco Treatment Specialist Training and National Certification within twelve months of appointment to this title as a condition of continued employment.
3. Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.
Preferred Qualifications:
The preferred candidate will have strong customer service experience including telephone service, excellent computer skills including customer service software, counseling or coaching experience, knowledge of the tobacco quit process and is bilingual in Spanish.
Equal Employment Opportunity Statement
Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.
Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans
Reasonable Accommodation Request
RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.
Our Core Values
RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.
Grant Funding
This is a grant-funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables is required.
E-Verify Employer
Health Research Inc. (HRI) Roswell Park Division participates in the E-Verify program.