The Campus Receptionist is responsible for operating the multiline telephone system, answer incoming calls and direct the callers to the appropriate personnel.

ESSENTIAL DUTIES, RESPONSIBLITIES, AND EXPECTATIONS

• Create a positive first impression on all visitors by being the friendly, calm and courteous greeter of our students, our customers, and our vendors;

• Retrieve messages from voice mail and forwards to appropriate personnel;

• Answer incoming telephone calls, determine the purpose of the calls and forward the calls to appropriate personnel or department;

• Maintain a clean front area that is uncluttered and projects a professional image;

• Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable;

• Create files, review prospective student documents for accuracy, make copies, and scan documents into system;

• Create and/or run reports as required;

• Answer question about organization and provide callers with address, directions, and other information;

• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel;

• Monitor all activity at the front door of the campus;

• Maintain confidentiality of Institute information, specifically student data;

• Manage and deliver outgoing mail and receive, sort, and route incoming mail;

• Maintain and route publications, packages and sign for items delivered by professional courier;

• Maintain fax machines, assist users with sending and receiving faxes, send, retrieve and route incoming and outgoing faxes;

• Take payments for services and products;

• Order, receive and maintain office supplies;

• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary;

• Perform other clerical duties as needed, such as filing, photocopying, and collating;

• Represent the Institute and all affiliated brands in the most professional and positive light at all times;

• Regular, consistent, on-time attendance is an essential function of the job;

 

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience:

• Certificate showing at least one year of completion from college or technical school;

• OR, 3-6 months of training and related work experience;

• OR, equivalent combination of education and experience.

 

Computer Skills:  

• Strong knowledge of computer systems including Microsoft Office Suite;

• Experience using all industry-leading computers, printers and fax machines.

 

Writing and Communication Skills:  

• Clear and succinct communication, both verbally and in writing with a diverse community, student population and with team members and instructors at all levels of the company; 

• Listen to and understand a wide-range of issues from both students and Institute team members; 

• Strong interpersonal skills;

• Strong verbal communication, written communication, listening, record keeping and information management;

• Maintain a calm and friendly demeanor when instructing and assisting students.

 

Skills, Abilities, or Other Qualifications:

• Prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule; 

• Work under minimal supervision and exhibit self-starter traits; 

• Take initiative and use independent judgment within established guidelines; 

• Successfully interface with office staff and instructors, students and manager; 

• Effectively analyze situations and perform conflict resolution; 

• Ability to coach and motivate students for goal achievement; 

• Ability to research, critically think about and analyze student records and policy for resolution; 

• Maintain confidential information and abide by all Family Education Rights and Privacy Act (FERPA) rules and regulations; 

• Collect, analyze and interpret data in assigned teaching field to provide up-to-date instruction and information; 

• Highly organized and pay attention to detail;

• Passionate belief in the value of our Education Programs.