Pretoria
Call Centre Team Leader
13000 to 23000
Call Centre Team Leader (Media and Printing)
Location: Pretoria
Our client in the Media and Printing industry has an opening for a team leader in their call centre department.
They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services.
Duties and responsibilities:
· Management of a 4- seat call centre, setting of goals, staff training and motivation.
· Implementing new policies and protocols that will improve client experience.
· Developing scripts and standardizing responses to create cohesion and effective communication.
· Dealing with complaints and resolving problems.
· Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
· Communicating effectively and professionally between production and the client.
· Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software, company promotions, etc.
· Reporting to management on a weekly basis.
Qualifications:
· Minimum of 5 years call centre experience with 3 years of management/leadership experience
· Additional Knowledge of IT, printing, or photographic processes.
· The candidate must be fully bilingual in both English and Afrikaans
Send your CV and latest pay slip to admina@aaaa.co.za
ATripleA Recruitment and Temps
www.aaaa.co.za
#ATripleA #recruitment #vacancy # Call#Centre#Team#Leader#
Posted 2023-07-13
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