Job Description

To process incoming or outgoing customer calls and sell Insurance products to clients via the call centre.

Hello Future Call Center Agent OBR

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Are you someone who can:

1.Process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre.

2.Contribute to cost efficiencies through responsible utilization of work-related resources.

3.Achieve expected financial targets and uphold associated service levels. 4.Deliver customer service through adherence to quality service standards. 5.Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.

6.Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.

7.Ensure operational excellence through the delivery of work processes according to defined quality standards.

8.Achieve sales and new client acquisition targets to contribute to profit and growth of business.

9.Perform inbound and outbound sales action to ensure growth of the insurance client base.

10.Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.

11.Identify and utilize opportunities to assess and improve own performance.

You will be an ideal candidate if you:

Have a grade 12Have 1-3 years of experience in an insurance and administrative environment

You will have access to:

Opportunities to network and collaborateChallenging Working environmentOpportunities to innovate

We can be a match if you are:

Always doing the right thing – Fight for ethical conduct and transparency, both inside and outsideCurious – Believe in insight, creativity, and its power to unlock valueDeeply Invested – Take initiative and be a leader in your own rightValuing differences – Be inclusive, gracious, decent, and humbleBuilding Trust not Territory – Crete a culture of sharingCourageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

09/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.