As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

 

Education 

Grade 12 

Experience

1 year call centre experience (preferably in new accounts)   Accounts applications processing experience (advantageous)  

Skills and knowledge 

Knowledge and understanding of industry legislature -  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)   Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries. Problem-Solving - quickly identifying issues and providing effective solutions  Attention to detail - ensuring accuracy in customer information and account setup processes  Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints. Telephonically confirm employment and personal details to verify information provided on the store application forms Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

What’s in it for you….

Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication! We offer extensive learning and development opportunities to help you advance your career  Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys  After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.   Vibrant work environment - join a dynamic and energetic team where every day is a new adventure Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs