Apply Job Type Full-time Description

Hours: 8am-5pm Monday-Friday, no nights or weekends!

Pay: $18.00 per hour with potential for bonuses

Location: Cottage Grove, WI-This will be 100% onsite during training, then will have the option to go remote.

Position Overview:

Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

· Maintain good attendance and adherence to schedule.

· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

· Support multiple queues.

· Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

· Create parts orders; dispatch service technicians; collect billing information.

· Document and maintain comprehensive customer case records.

· Efficiently utilize tools and resources

· Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

· Promote a positive and collaborative team atmosphere with co-workers.

· Build and maintain working knowledge of products.

· Complete all required training and ongoing education.

· Other duties as assigned

Requirements

Education:

· Minimum high school diploma or equivalent required

Experience:

· Demonstrated customer service experience required

· Minimum of 1 year call center experience preferred

Other Requirements:

· Working knowledge and experience with Microsoft Office suite or comparable software

· Excellent written and verbal communication skills

· Think critically to analyze and solve problems

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Free access to our state-of-the-art onsite workout facility

· Product discounts

· Wellness programs

· Free Yoga and workout classes

· Opportunities to earn more PTO

EOE/M/W/Vet/Disability
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Salary Description $18.00 per hour