At Jacobs, we don’t settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference. Jacobs is seeking a Call Center Representative to join our collaborative team in Orlando, FL. Job Responsibilities: * Receive work order requests via phone and email. * Initiate work orders: manage and maintain the work orders in the computerized work management system. * Assign priority to work order based on initial information available when work order request received. * Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required. * Coordinate support between different facility support organizations (i.e. cleaning services, environmental safety and health, Facilities, Jacobs Facility Maintenance Management services and Jacobs Construction and Design organizations) * Answers inquiries by clarifying desired information; researching, location and providing information. * Resolves some problems by clarifying issues, researching and exploring answers and alternative solutions and escalating unresolved problems. * Handle all repro orders * Provide backup for storekeeper upon absence (or both) * Create unique identification (Item IDs) in Maximo to support the inventory system * Assist in coordination of plant access for subcontractors or vendors relating to the maintenance organization. * Visit LM * Badging * Ensure staff has coffee supplies * Ensure forms are available that are posted in the office * Assist with miscellaneous requests from staff * Monitor the maintenance mailbox Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you - and deliver the world’s most challenging Operations Management projects, together. #OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAccepted * High school diploma or equivalent * US Citizen * Valid State Driver’s License with no major infractions Working Conditions & Physical Requirements: The physical and environmental demands required to perform the essential duties of this position include standing, walking, sitting, coordination, balance and agility demands, which may include the ability to stoop, kneel, squat, grasp, reach, perform repetitive hand movements. Additional demands may involve a specific level of dexterity, grip strength, climbing and cardiorespiratory demands. The work areas may be indoor, outdoor, have loud noise, active machinery, high pressure fluid systems, electrical equipment, confined spaces, heights and depths, fumes, air borne particles, noxious gases, and chemicals. The use of appropriate safety equipment will be mandatory in these areas to prevent hazardous contact. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.