Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

Manage daily operations of the call center team, including inbound/outbound appointment setting and customer serviceRecruit, train, and develop team members to meet and exceed performance goalsMonitor KPIs and implement strategies to improve conversion rates and productivityCollaborate with sales and marketing teams to ensure seamless customer acquisition and retentionMaintain high standards for call quality and compliance

Qualifications:

Minimum 3+ years of call center management experience (home improvement industry a plus)Proven track record of achieving/exceeding sales and service metricsStrong leadership and coaching skillsExcellent communication and organizational abilitiesTech-savvy; familiarity with CRM systems and reporting tools

What We Offer:

Competitive salary + performance bonusesMedical, dental, vision, and life insurance after 60 daysAFLAC coverage availablePaid time off and holidaysA collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.