Summary:

Responsible for all facets of the guest service sequence from start to finish. Greet guests in a friendly, welcoming manner and closely observe their needs throughout the service.  Take food and beverage orders, deliver items to guest tables in a timely, courteous, and efficient manner. Complete side-work, and monitor the cleanliness of assigned station.

 

Essential Functions and Responsibilities:

Greet guests in a positive, friendly manner and make them feel welcome Take food and beverage orders while utilizing suggestive selling techniques in a non-intrusive manner Serve all food and beverage items to guests in accordance with department standards, and pre-bus all courses after the completion of each Set tables in accordance with the established chart/diagram Bus, clean, and sanitize all table tops and seating areas in a timely manner Maintain knowledge of table, seat and station numbers, room capacity, operational hours and table set up in the restaurant Maintain knowledge of menu items including unavailable items, prices, preparation method/time, main ingredients, serving temperature, portion size, garnish and proper presentation methods Efficiently use point-of-sale system and manual entry procedures, ensuring all items served to guests are accurately added to their check for payment Complete side-work duties including, but not limited to restocking restaurant supplies, set up of condiments, ensuring sufficient supply of wares, and set up of tables and side station supplies Sweep and clean main dining room and server pickup area in kitchen as needed to maintain proper health district standards and ensure guest satisfaction and safety Perform all duties with great attention to detail, speed and accuracy Extend appreciation for the guest’s patronage and invite them to return Complete all closing reports as assigned Provide outstanding customer service in a timely manner to both guests and fellow employees Perform other duties as assigned