The Caesars Rewards Supervisor is a dynamic force of exceptional customer service! They consistently shine by showcasing outstanding service behaviors that create an electrifying atmosphere. With a contagious, positive attitude, they radiate energy and enthusiasm, ensuring every guest interaction feels special and uplifting. By fostering an environment full of luck and celebrating guests' victories, they make each visit memorable. 

ESSENTIAL FUNCTION:

Provides assistance to customers in a friendly and efficient manner. Handle customer complaints and Caesars Rewards Reports. Sends out all daily reports. Ensure consistent, high-quality family style service standards are maintained in the Caesars Rewards area. Take action to correct any deficiencies in department standards as identified. Resolves customer complaints regarding Caesars Rewards services and takes action to resolve complaint. Investigates issues pertaining to poor service and make recommendations to improve service. Communicates family style service standards to staff and train staff to perform to standards. Holds staff accountable for achieving standards. Coaches, retrains, administers discipline and assists with annual performance appraisals. Reviews and approves recorded time worked in accordance with schedules. Assists with interviews for new staff.  Assists with scheduling of shift. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Maintains excellent working relationships with both the Direct Marketing Team and the Casino Marketing Team. Creates Caesars Rewards schedules. Ensures that all team members are fully informed understand and are able to effectively execute all marketing promotions. Ensures that the marketing and Caesars Rewards team work together as a cohesive unit that is fully engaged and committed to exceeding our guest expectations.  Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages other to do the same. Adheres to all regulatory, company and department policies and procedures. Communicates with Marketing Manager any issues with guests or within Caesars Rewards. Completes all other duties as assigned.

REQUIREMENTS: 

Two (2) years previous marketing experience preferred. One (1) year previous supervisory experience preferred. High school diploma required, some college preferred. Must have a proven track record of personally providing excellent customer service. Must be able to organize and maintain a wide variety on a supervisory, administrative and guest service level. Must have an understanding of the Caesars Rewards Program and the ability to analyze customer tracking. Computer literate with software systems to include Word, Excel and Access preferred. Have demonstrated ability to take initiative, be detail orientated and self-motivated.

JOB DEMANDS:

Must be able to maneuver to all assigned areas of the casino.  Must be able to work in a fast-paced environment involving constant internal customer contact.  Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.  Must be able to work in areas containing high noise levels, bright lights and dust.  Position requires 80% standing, 10% sitting, 10% walking.  Must be able to respond to speech, visual and aural cues.

COMPENSATION & BENEFITS:

$50,000 to $55,000 Bi-Weekly Pay Dates PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance