When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose:

 

To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems 
 

Your responsibilities will include

 

To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines  Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt  To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing systemTo accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system  To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing systemTo provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems  To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failuresTo resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures   To provide Trade Partners and customers with detailed explanations of the outcome and status of their requestsTo ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledgeThe ideal candidate for this role will have:

 

Grade 12 essential  Credit related Diploma desiredA minimum of 2 years relevant experience including1 year in a call centre environment (Credit Vetting) – essentialAnd Previous Credit Vetting experience – essential

Job Knowledge:

Credit vetting process and decision-making knowledge   Customer verification, validation and confirmation    Customer creation and subscriber activations process   Transfer of ownership processes   Microsoft Office Applications    Data Capturing   Call Centre Knowledge  Knowledge of and experience in the use of Vodacom’s billing system - desirable

Job-Related Skills:

Good persuasion skills   Ability to deal effectively with irate customers   Good oral communication skills  Customer focused   Interpersonal skills   Good communication skills  Good problem-solving skills   Quality awareness   Ability to work under pressure   Good listening skills   Good time Management

We make an impact by offering:

Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 May 2025. 

The base location for this role is Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.