Job Description

Dear Future, Business Support Specialist

The role requires you to design and implement appropriate and sustainable solutions through understanding of customer needs and in addition ensure collaboration across various segments, business units and product houses

Are you someone who can do the following:

Stakeholder Management:

Create a Stakeholder Engagement Plan: Determine objectives and shape your strategy

Identify & Assess Stakeholders: Understand the people you'll be working with

Classify Stakeholders: Categorize stakeholders based on their importance

Engage with Stakeholders: Build relationships and communicate

Monitor, Evaluate & Report: Continuously assess and report on stakeholder engagement

Operational processes:

Develop and implement operational policies and procedures for efficient operations.

Enhance systems, processes, and best practices

Ensure organizational processes comply with legal regulations and standards.

Ensure all operations are carried on in an appropriate, cost-effective way

Ensure regular review of processes done

Escalations:

Understand the Root Cause before addressing an escalation

Transparent communication is key to resolving escalations

Develop a resolution plan

Learn and Improve

Reporting:

Incidents - Be involved, understand root cause, was incident logged, Ensure

Complaints - Be involved, ensure root cause done, current "as is process" cross checked, identify if improvement required and assist/ensure implementation

Risk Report - Input on any items that should be flag on the risk report ie: Incidents/KRI breach/Material Operational Incidents/Data breaches

SLA Pack - Preparing and monitoring SLA with outsourced area's

Projects:

Assist from start of project - Input into BRS and/or sign off on BRS

Implementation phase

Testing phase

You will be an ideal candidate if you:

Have the required experience.

You will have access to:

Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.

We can be a match if you are:

Adaptable and curious.Have strong customer service experience.Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.