What’s this role about? 

Reporting into the Business Support Team Manager, the Business Support Officer plays a crucial role in ensuring the smooth operation of business support processes within the organization. This position involves providing assistance across various functions, including Fire Mortgage processing and Postal Services, as well as engaging in User Acceptance Testing (UAT) activities. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to collaborate effectively with a diverse team.

 

Key Responsibilities  Assist the Operations Team with various business processes. Ensure that customers' policy transactions are processed and fulfilled accurately and promptly from start to finish. Engage in projects, system improvements, and user acceptance testing (UAT), offering feedback on system performance and completing additional tasks as assigned by the manager. The role necessitates a keen attention to detail and the ability to thrive in a dynamic and fast-paced environment. Provide policy administrative support across multiple Operations functions which includes creation and maintenance of customer and policy data.  Respond to customers’ queries relating to operations matters. Support quality checks on existing business processes.  Work with both internal and external stakeholders to ensure operational processes are running smoothly, business support tasks are completed with a high level of accuracy and within SLA (Service Level Agreement). Support Product launches/setup processes/new business initiatives  Support new initiatives and ensuring no disruption to business processes.  Work collaboratively with team members to identify, document, and propose process improvemens resulting in operational efficiency and effectiveness. Regular reporting to the Team Manager on activities relating to the role Work cohesively within the team and stakeholders to achieve company and departmental objectives. Provide ad hoc administrative support as per business requirements, as assigned by Team Manager. Desired Qualifications & Skillset At least GCE “A” Level or Diploma in any field.  Minimum 1 year of relevant working experience in policy servicing and administration, preferably within the insurance industry A team player with strong sense of responsibility and good time management Mature, independent, self-motivated, able to multi-task, prioritize and meet deadlines Possess positive work attitude, analytical with problem-solving skills and meticulous Demonstrate flexibility and adaptability to work in a fast-moving and challenging environment. Proficient in Microsoft Office software (Excel and Word) Proficient in written and spoken English. Strong interpersonal skills with the ability to communicate well verbally and in writing and customer focused Preferred insurance certified papers such as BCP, PGI, HI or have telesales experience preferred, but not a pre-requisite.